At a Glance
- Tasks: Welcome visitors, manage tickets, and ensure a memorable experience at the museum.
- Company: Join the award-winning Black Country Living Museum, celebrating local heritage.
- Benefits: Earn £12.72 per hour with flexible part-time hours and great perks.
- Other info: Enjoy a positive work-life balance and access to exclusive employee benefits.
- Why this job: Be part of a dynamic team and learn new skills while engaging with visitors.
- Qualifications: Confident people skills and enthusiasm for customer service are essential.
The predicted salary is between 12 - 12 € per hour.
Working Hours: Varied part-time hours, including weekends, evenings and Bank Holidays.
The Black Country Living Museum is seeking a Visitor Services Team Member to join the Admissions team. This is an exciting opportunity to join the Museum’s front line and be part of a dynamic team at the heart of our visitor experience. You’ll greet visitors, manage their tickets, and ensure that from the moment they step through our museum doors, they enjoy a friendly and memorable experience.
What will you be doing?
- Greeting and welcoming visitors.
- Checking, scanning, and selling tickets.
- Ensuring the welcome centre is tidy and well-presented at all times.
- Helping customers navigate the museum.
- Operating the Museums Admissions IT systems.
What are we looking for?
- Respectful and confident people skills.
- Enthusiasm for offering high-level customer service.
- Flexible approach to work and hours of work.
- Confident IT Skills.
What can you expect?
- Opportunity to learn new skills.
- Positive attitude to work-life balance.
Who are we?
We are an award-winning 29-acre open-air museum, celebrating our 50th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage, creating pride today and possibility for the future. Black Country Living Museum tells the story of one of Britain’s most influential regions through immersive experiences, historic buildings and a vibrant programme of events. As VisitEngland’s Large Visitor Attraction of the Year, the Museum continues to grow its reach and ambition — championing the Black Country, celebrating its people and communities, and sharing the region’s distinctive heritage with new audiences.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates. Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Interviews are expected to take place week commencing 18 May 2026, adjustments will be made should successful applicants be unable to attend.
Pay: £12.72 per hour
Hours: Varied part-time hours, including weekends, evenings and Bank Holidays.
Access to BCLM’s 31 Acre Site – 24/7 Employee Assistance Programme – Complimentary Entry Passes to BCLM – Staff Discount Scheme – Free On-site Parking – Discounted Membership with Sandwell Leisure Trust – plus more.
Visitor Services Team Member Dudley Admissions & Welcome employer: Black Country Living Museum
The Black Country Living Museum is an exceptional employer, offering a vibrant work culture where team members are at the forefront of creating memorable experiences for visitors. With flexible part-time hours, a commitment to work-life balance, and opportunities for skill development, employees can thrive in a supportive environment that values inclusivity and diversity. Enjoy unique benefits such as complimentary entry passes, staff discounts, and access to a beautiful 31-acre site, making it a rewarding place to work.
Contact Detail:
Black Country Living Museum Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Team Member Dudley Admissions & Welcome
✨Tip Number 1
Get to know the museum! Familiarise yourself with its history and exhibits so you can engage visitors in a meaningful way. This will not only boost your confidence but also help you stand out during interviews.
✨Tip Number 2
Practice your people skills! Role-play greeting visitors with friends or family. The more comfortable you are with welcoming guests, the more natural it will feel when you're on the job.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for customer service shines through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Be flexible! Highlight your willingness to work varied hours, including weekends and holidays. This shows that you're committed and ready to be part of the dynamic team at the museum.
We think you need these skills to ace Visitor Services Team Member Dudley Admissions & Welcome
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to create memorable experiences for our visitors.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or similar roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Black Country Living Museum.
How to prepare for a job interview at Black Country Living Museum
✨Know the Museum Inside Out
Before your interview, take some time to research the Black Country Living Museum. Familiarise yourself with its history, exhibits, and any upcoming events. This will not only show your enthusiasm but also help you answer questions about how you can enhance the visitor experience.
✨Show Off Your People Skills
As a Visitor Services Team Member, you'll be interacting with visitors all day. Practice demonstrating your friendly and confident communication style during the interview. Think of examples from past experiences where you've provided excellent customer service or resolved issues effectively.
✨Flexibility is Key
The job requires varied hours, including weekends and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous roles where you’ve had to be flexible with your schedule, as this will show you're a great fit for the team.
✨Brush Up on IT Skills
Since you'll be operating the Museum's Admissions IT systems, it’s important to demonstrate your confidence with technology. If you have experience with ticketing systems or similar software, mention it. If not, express your eagerness to learn and adapt quickly to new systems.
