At a Glance
- Tasks: Welcome visitors and ensure a fantastic experience at our museum.
- Company: Join the award-winning Black Country Living Museum team.
- Benefits: Competitive pay, unique work environment, and opportunities for skill development.
- Other info: Flexible hours and a supportive, inclusive culture await you!
- Why this job: Be part of a vibrant team celebrating local heritage and making a difference.
- Qualifications: Great people skills, enthusiasm for customer service, and IT confidence.
The predicted salary is between 12.72 - 12.72 £ per hour.
Location: Dudley
Pay rate: £12.72 per hour
Contracts: Part-time, Permanent
Working Hours: 24 hours per week across 3 days on a 7-day rota basis. Between 8.00am-6.00pm
The Black Country Living Museum is seeking a Visitor Services Team Member to join the Admissions & Business Reception team. This is an exciting opportunity to join the Museum’s front line and be part of a dynamic team at the heart of our visitor experience. You’ll greet visitors, contractors and business guests, and ensure that from the moment they step through our museum doors, they receive a warm, welcoming and inclusive experience.
What will you be doing?
- Greeting and welcoming visitors.
- Checking, scanning, and selling tickets.
- Ensuring the welcome centre is tidy and well-presented at all times.
- Handling face-to-face admissions queries.
- Helping customers navigate the museum.
- Receiving deliveries and managing incoming and outgoing post.
- Responding to visitor enquiries in person, by telephone and email, ensuring timely and professional responses.
- Operating the Museums Admissions systems.
What are we looking for?
- Respectful and confident people skills.
- Enthusiasm for offering high-level customer service.
- Excellent communication skills.
- Flexible approach to work and hours of work.
- Excellent organisational and administrative skills.
- Confident IT Skills.
What can you expect?
- Unique Working environment.
- Opportunity to learn new skills.
- Competitive rewards & benefits.
- Supportive & inclusive work culture.
- Positive attitude to work-life balance.
Who are we?
We are an award-winning 29-acre open-air museum, celebrating our 50th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage, creating pride today and possibility for the future. Black Country Living Museum tells the story of one of Britain’s most influential regions through immersive experiences, historic buildings and a vibrant programme of events. As VisitEngland’s Large Visitor Attraction of the Year, the Museum continues to grow its reach and ambition — championing the Black Country, celebrating its people and communities, and sharing the region’s distinctive heritage with new audiences.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV. BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates. Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Closing date: 9 August 2026
Interviews are expected to take place within 7 days of the closing date, adjustments will be made should successful applicants be unable to attend. As we say in the Black Country, tara-a-bit!
Visitor Services Team Member (Admissions & Business Reception) in Dudley employer: Black Country Living Museum
Black Country Living Museum is an exceptional employer, offering a unique working environment where you can immerse yourself in the rich heritage of the Black Country while ensuring the safety and enjoyment of our visitors. With a supportive and inclusive work culture, competitive rewards, and opportunities for personal growth, we are dedicated to fostering a positive work-life balance and celebrating diversity within our team. Join us in making history come alive and be part of a community that values every individual's contribution.
Contact Details:
Black Country Living Museum Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Team Member (Admissions & Business Reception) in Dudley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Black Country Living Museum and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Black Country Living Museum and let us see your personality shine through!
We think you need these skills to ace Visitor Services Team Member (Admissions & Business Reception) in Dudley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Black Country Living Museum.
Get Familiar with Our Brand:Before applying, take some time to learn about Black Country Living Museum and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Black Country Living Museum
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Black Country Living Museum.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Black Country Living Museum will surely appreciate.
