At a Glance
- Tasks: Create and sell bespoke itineraries for group travel clients, ensuring a seamless experience.
- Company: Join the award-winning Black Country Living Museum, celebrating local heritage.
- Benefits: Competitive salary, unique work environment, and supportive culture.
- Other info: Part-time hours with potential for extension and a focus on work-life balance.
- Why this job: Make an impact in tourism while promoting the rich heritage of the Black Country.
- Qualifications: Sales experience in tourism or hospitality and excellent customer service skills.
The predicted salary is between 20000 - 22000 £ per year.
Responsibilities
- Deliver outstanding customer service to national and international group travel clients by creating and selling bespoke itineraries.
- Manage the full group travel journey, ensuring a seamless experience from initial enquiry through to arrival.
- Drive visitor numbers and revenue by converting enquiries into bookings and identifying opportunities to upsell.
- Build and maintain relationships with coach operators, travel agencies, tour organisers and tourism partners.
- Proactively identify and develop new business opportunities to grow our group travel offering.
- Collaborate with teams across the Museum to deliver exceptional visitor experiences.
- Maintain accurate booking records and sales data to support performance and growth.
- Gather and act on customer feedback to continuously enhance our group travel offer.
- Support the development and promotion of new group products, experiences and packages.
- Represent the Museum at trade shows, networking events, familiarisation visits and industry events, promoting our unique offer to new and existing audiences.
Qualifications & Requirements
- Experience in sales or business development, ideally within tourism or hospitality.
- Experience managing a sales pipeline and converting leads into business.
- Excellent customer service skills, particularly via telephone and email communication.
- Confident IT skills with the ability to use booking or ticketing systems.
- A positive, proactive, and solution-focused approach to work.
Benefits & Working Conditions
- Competitive rewards & benefits.
- Unique working environment.
- Opportunity to learn new skills.
- Supportive & inclusive work culture.
- Positive attitude to work-life balance.
Salary: £20,000 - £22,000 per annum (FTE £30,000 - £33,000 per annum). Hours: Part-time, Monday - Friday, 9:30am - 2:30pm. Contract: Fixed-term for 6 months, with possibility of extension based on business needs.
Black Country Living Museum is an equal-opportunities employer committed to fostering an inclusive and diverse environment. We welcome applications from under-represented groups and encourage reasonable adjustments during the interview process.
We are an award-winning 29-acre open-air museum celebrating our 50th anniversary in 2028 and championing the Black Country. We celebrate its people and communities and share its distinctive heritage. The Museum continues to grow its reach and ambition, championing the Black Country, celebrating its people and communities, and sharing the region's distinctive heritage with new audiences.
Group Travel Sales Executive in Dudley employer: Black Country Living Museum
At Black Country Living Museum, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive and inclusive work culture. Our unique working environment allows you to engage with the rich heritage of the Black Country while enjoying competitive rewards, opportunities for skill development, and a positive work-life balance. Join us in celebrating our vibrant community and help create memorable experiences for our visitors as part of a dedicated team committed to excellence in group travel.
Contact Details:
Black Country Living Museum Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Group Travel Sales Executive in Dudley
✨Get in on Local Events
In the travel and tourism industry, local events are golden opportunities to meet potential employers. Attend tourism fairs, travel expos, and local meetups where you can connect with companies looking for part-time help. Bring a smile and business cards—you never know who you'll chat with!
✨Hit Up Travel Agencies
Don't just apply online—walk into local travel agencies or tourism offices! You can showcase your enthusiasm in person and make a memorable first impression. Bring your CV and chat about your passion for travel; you’ll stand out more than a standard applicant.
✨Join Travel & Tourism Communities
Dive into online communities related to travel and tourism. Platforms like Facebook Groups, Reddit, and Meetup are great for finding part-time gigs and mentorship. Plus, connecting with folks in the industry can lead to insider info about job openings that aren't publicly advertised.
✨Keep an Eye on Seasonal Hiring Trends
Many travel companies ramp up hiring during peak tourist seasons. Be proactive and start applying a month or two ahead of busy periods, like summer or holidays. Also, keep an eye on Black Country Living Museum for updates on part-time roles—they often look for passionate individuals to join their team during these high-demand times.
We think you need these skills to ace Group Travel Sales Executive in Dudley
Some tips for your application 🫡
Show Off Your Travel Experience:In the travel and tourism industry, your personal travel experiences can really set you apart. In your CV, highlight any destinations you've visited, special skills you've learned abroad, or even unique cultural experiences that can show your passion for travel. This not only adds a personal touch but also demonstrates your enthusiasm for the role at Black Country Living Museum.
Tailor Your Cover Letter to the Role:Since this is a part-time role, let us know how it fits into your plans. In your cover letter, explain why you're looking for part-time work at Black Country Living Museum and what you hope to gain from the experience. It's also a good idea to mention any relevant customer service experience, as that's super important in this field!
Highlight Local Knowledge:Working in travel and tourism often means guiding clients through their experiences, so demonstrating your knowledge of local attractions or hidden gems is key. If you've got any local certifications or have worked with tourism boards, make sure to include those details in your CV.
Keep It Flexible:Since part-time roles often come with varied hours, in your application, be sure to mention your availability. Employers at Black Country Living Museum will appreciate knowing when you can work. A little flexibility can go a long way in this industry!
How to prepare for a job interview at Black Country Living Museum
✨Know Your Destinations
For a role in travel-tourism, it’s essential to have a good grasp of popular destinations and trends. Brush up on travel hotspots, local customs, and emerging travel preferences—this will show that you aren't just passionate but also informed.
✨Customer Scenarios Practice
Expect to handle customer-centred questions, as part-time roles often involve direct interaction with clients. Think about common travel queries or issues and practice your responses. How would you handle a booking change or a complaint? Let’s show them you can think on your feet!
✨Flexible Schedule Enthusiasm
Since this is a part-time gig, it’s likely they’ll want someone who’s adaptable with their hours. Be honest about your availability, and maybe even show off your eagerness to take on different shifts or tasks—a big plus in the dynamic travel industry!
✨Portfolios of Experiences
While portfolios aren't as common in tourism, if you’ve previously organised trips, internships, or even participated in travel blogging or vlogging, bring that along. Share any interesting itineraries or recommendations you’ve created—they add a personal touch and showcase your enthusiasm.
