At a Glance
- Tasks: Ensure smooth operations at our historic site and lead the team in emergencies.
- Company: Join the award-winning Black Country Living Museum, celebrating local heritage.
- Benefits: Competitive pay, unique work environment, and opportunities for skill development.
- Other info: Inclusive culture with a focus on work-life balance and career growth.
- Why this job: Be part of a vibrant team and make a real impact on visitor experiences.
- Qualifications: Experience in management, strong communication, and problem-solving skills required.
The predicted salary is between 15.22 - 15.22 £ per hour.
Location: Dudley
Salary: £15.22 per hour
Hours: Varied – including evenings, weekends and holidays
Contract: Casual, Part-time
Black Country Living Museum is seeking a Duty Manager, acting on a casual basis, in support of our established team. In this role, you will play a pivotal part in ensuring the smooth and safe daily operation of the historic site.
What will you be doing?
- Ensuring standards are maintained throughout the day across our 29-acre site.
- Responsible for opening and closing the site, ensuring that all appropriate checks concerning staff and site safety have been adhered to.
- Leading the Museum’s response to visitor incidents, emergencies, and safeguarding concerns.
- Compiling and distributing daily briefs for all frontline managers and overnight security.
- Liaising across all levels of staff and management to ensure Duty Manager Procedures are adhered to.
- Coordinating the daily provision of First Aiders and Fire Marshalls.
- Compiling daily reports to capture operational activities.
- Providing out-of-hours cover for evening events, corporate hire, filming, and emergencies.
What are we looking for?
- Experience in a similar role.
- Respectful and inclusive communication and customer service skills.
- Able to multi-task and remain calm under pressure with strong problem-solving skills.
- Inclusive communication skills.
- Confident IT Skills.
What can you expect?
- Unique Working environment.
- Opportunity to learn new skills.
- Competitive rewards & benefits.
- Supportive & inclusive work culture.
- Positive attitude to work-life balance.
We are an award-winning 29-acre open-air museum, celebrating our 50th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage, creating pride today and possibility for the future. Black Country Living Museum tells the story of one of Britain’s most influential regions through immersive experiences, historic buildings and a vibrant programme of events. As Visit England’s Large Visitor Attraction of the Year, the Museum continues to grow its reach and ambition — championing the Black Country, celebrating its people and communities, and sharing the region’s distinctive heritage with new audiences.
We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates. Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Closing date: 13 July 2026
Interviews are expected to take place within 7 days of the closing date, reasonable adjustments will be made should successful candidates be unable to attend.
Duty Manager in Dudley employer: Black Country Living Museum
Black Country Living Museum is an exceptional employer, offering a unique working environment where you can immerse yourself in the rich heritage of the Black Country while ensuring the safety and enjoyment of our visitors. With a supportive and inclusive work culture, competitive rewards, and opportunities for personal growth, we are dedicated to fostering a positive work-life balance and celebrating diversity within our team. Join us in making history come alive and be part of a community that values every individual's contribution.
Contact Details:
Black Country Living Museum Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Dudley
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
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✨Apply Through Our Website!
Don’t forget to check out the openings at Black Country Living Museum and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Duty Manager in Dudley
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Black Country Living Museum that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Black Country Living Museum.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Black Country Living Museum get a sense of who you are beyond your experience!
How to prepare for a job interview at Black Country Living Museum
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Black Country Living Museum and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
