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- Tasks: Provide secretarial support to a Consultant Psychiatrist and their team, managing appointments and patient records.
- Company: Join the Black Country Healthcare NHS Foundation Trust, dedicated to community health and recovery.
- Benefits: Enjoy full training, a supportive team environment, and the chance to make a real difference.
- Why this job: This role offers a dynamic work environment with opportunities for personal growth and impactful contributions.
- Qualifications: Must have AMSPAR Diploma or significant medical secretarial experience; MS Office skills are essential.
- Other info: Ideal for those seeking a challenging yet rewarding position in healthcare.
The predicted salary is between 24000 - 36000 £ per year.
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CERT Medical SecretaryNHS AfC: Band 4, Walsall
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Client:
Black Country Job Support
Location:
Walsall, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c365b59b898a
Job Views:
8
Posted:
20.08.2025
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Job Description:
Job overview
We are currently looking to recruit to a Medical Secretary post for the Community Enablement & Recovery Team within Black Country Healthcare NHS Foundation Trust.
We require an enthusiastic and highly motivated Medical Secretary, who can provide an efficient secretarial support service to a Consultant Psychiatrist and their medical team.
Main duties of the job
You will be expected to work independently and as part of a team, exercising judgement and initiative to prioritise and co-ordinate your own workload. In addition to general medical secretarial duties the post-holder will prioritise workload to ensure patients’ medical records are kept up-to-date, book appointments, co-ordinate Clinics and home visits, liaise with wards regarding inpatients and complete discharge summaries in a timely manner. You will be required to use various computerised systems, e.g. Microsoft Office, Outlook and patient administration systems (eg; RIO) to input referrals and make appointments where required, together with audio transcription via a digital dictation system (Bighand). Please note that full training will be provided on the relevant IT systems.
Working for our organisation
The post holder will provide a comprehensive medical secretarial role, acting as first point of contact for the medical team.
If you are looking for a new challenge within an exciting service, have the requirements for the role and are interested in this post, then we look forward to hearing from you.
Detailed job description and main responsibilities
We require an enthusiastic and highly motivated Medical Secretary, who can provide an efficient secretarial support service to a Consultant Psychiatrist and their respective team in Adult Psychiatry.
The successful candidate will need to have excellent communication skills, be extremely organised and have exemplary secretarial/administrative skills. This role is very busy and demanding, with competing demands and deadlines to meet. We require an individual who is able to work on their own initiative and also as part of a wider team.
The post holder will be required to have the AMSPAR Diploma together with medical secretarial experience, or be able to demonstrate significant experience in a similar role. Experience and understanding of patient information systems would be advantageous. MS Office experience is essential as you may be required to use all packages within the role.
Person specification
Qualification
- GCSE English Grade C or above
- RSA Level 2/3 typing qualification or equivalent
- AMSPAR
Experience
- Experience of working in a healthcare environment with secretarial experience
Knowledge
- Ability to deal with distressed patients over the telephone
Knowledge
- Ability to organise, prioritise workload and meet deadlines
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CERT Medical SecretaryNHS AfC: Band 4 employer: Black Country Job Support
Contact Detail:
Black Country Job Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CERT Medical SecretaryNHS AfC: Band 4
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Microsoft Office and patient administration systems like RIO. Being comfortable with these tools will give you a significant advantage during the interview.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed competing priorities in previous roles. This will demonstrate your ability to handle the busy and demanding nature of the Medical Secretary position.
✨Tip Number 3
Research the Black Country Healthcare NHS Foundation Trust and understand their values and mission. Showing that you align with their goals can set you apart from other candidates during the interview process.
✨Tip Number 4
Practice your communication skills, especially in handling sensitive situations. Since you'll be dealing with distressed patients, being able to convey empathy and professionalism will be crucial in your role.
We think you need these skills to ace CERT Medical SecretaryNHS AfC: Band 4
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in medical secretarial roles. Emphasise your organisational skills, ability to manage competing demands, and any specific software knowledge, such as MS Office and patient administration systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the NHS. Mention your AMSPAR Diploma and any relevant experience you have in healthcare settings. Be sure to explain how your skills align with the job requirements.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated in previous positions, particularly in high-pressure environments or when dealing with distressed patients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Medical Secretary.
How to prepare for a job interview at Black Country Job Support
✨Show Your Organisational Skills
As a Medical Secretary, you'll need to demonstrate your ability to manage multiple tasks efficiently. Be prepared to discuss specific examples of how you've organised workloads or prioritised tasks in previous roles.
✨Familiarise Yourself with Medical Terminology
Understanding medical terminology is crucial for this role. Brush up on relevant terms and be ready to explain how you’ve used them in past experiences, especially in a healthcare setting.
✨Highlight Your IT Proficiency
Since the job requires using various computerised systems, make sure to mention your experience with Microsoft Office and any patient administration systems. If you have experience with digital dictation systems like Bighand, definitely bring that up!
✨Demonstrate Excellent Communication Skills
You'll be the first point of contact for the medical team, so showcasing your communication skills is key. Prepare to give examples of how you've effectively communicated with patients and colleagues, especially in challenging situations.
