Black Country Housing Group is seeking a Customer Relations Manager to oversee tenancy management across approximately 255 homes. The role is field-based, involves visiting homes and estates, and requires a full UK driving licence and a car. It is a fixed-term post ending March 2027.
The successful candidate will manage rent and service charge payments, income recovery, voids, lettings, and tenancy support. Strong customer service and housing sector experience are essential.
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Field-Based Housing Officer: Tenancy & Estate Management employer: Black Country Housing Group
At Black Country Housing Group, we pride ourselves on being a community-focused employer that values every team member's contribution. With a strong commitment to employee development, competitive benefits, and a culture that prioritises collaboration and accountability, we empower our staff to make a meaningful impact in the lives of our residents. Join us in shaping thriving communities while enjoying a supportive work environment that champions inclusivity and professional growth.
Contact Details:
Black Country Housing Group Recruitment Team
