At a Glance
- Tasks: Provide top-notch housing management and support to residents in your community.
- Company: A caring organisation dedicated to improving lives and communities.
- Benefits: Competitive pay, flexible pension, generous leave, and professional development opportunities.
- Other info: Enjoy a dynamic role with plenty of opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building strong community connections.
- Qualifications: 2 years of housing experience and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a housing professional who genuinely cares about people and communities, with a passion for solving problems and delivering excellent customer service. The role requires knowledge and skills in housing management and the ability to hit the ground running. A minimum of 2 years of experience in a similar housing role is required. A full UK driving license and own vehicle are needed as 80% of the week will be spent on estates conducting home visits. Mileage allowance is available for travel when visiting customers. A standard DBS check is required.
Responsibilities
- Provide comprehensive housing management services within a defined geographical area of approximately 255 units.
- Manage rent and service charge payments and arrears.
- Manage voids and lettings to achieve void turnaround.
- Tenancy management including nuisance and anti-social behaviour issues.
- Resolve queries and complaints from residents in a timely and responsive manner.
- Offer advice and support to customers to help sustain their tenancy.
- Promote and support resident engagement activities.
- Develop neighbourhood plans and build local partnerships.
- Meet with all residents in the area at least twice per year (including shared ownership customers).
- Market homes within the area and maintain a waiting list for properties.
- Advise residents on paying rents and service charges on time.
- Coordinate repairs and maintenance with contractors to meet residents’ needs and contractual responsibilities.
- Ensure compliance with housing law and best practices in estate management, income management or tenant support.
Requirements
- Minimum of 2 years experience in a similar housing role.
- Full UK driving license and own vehicle (80% of duties require estate visits).
- Knowledge of housing law and current housing issues; ability to bring improvements to work processes.
- Effective communication, active listening, adaptability to different audiences, and collaboration with others.
- Enhanced DBS disclosure check; six-month probation period.
- Customer Services or Housing qualification required.
- Must have housing experience of tenant and social housing.
Benefits
- Competitive pay, externally benchmarked.
- Flexible pension scheme with up to 7% employer contribution.
- 28 days annual leave, plus an extra day at Christmas.
- Option to buy or sell up to one week’s leave each year.
- Enhanced sick pay, maternity and paternity pay.
- Health cash plan and 24/7 Employee Assistance Programme.
- Funded professional qualifications, membership fees and leadership development.
- Wellbeing days, volunteering time and a wide range of colleague recognition schemes.
Customer Relations Manager in England employer: Black Country Housing Group
Join a forward-thinking organisation that prioritises community engagement and employee wellbeing, making it an exceptional place to work as a Customer Relations Manager. With a competitive salary, flexible pension contributions, and generous leave policies, we foster a supportive work culture that encourages professional growth through funded qualifications and leadership development. Our commitment to employee recognition and wellbeing initiatives ensures that you will thrive both personally and professionally in this rewarding role.
Contact Details:
Black Country Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Black Country Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Black Country Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Black Country Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Black Country Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Black Country Housing Group!
How to prepare for a job interview at Black Country Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
