At a Glance
- Tasks: Make a real difference in people's lives through excellent customer service and community support.
- Company: Join a dynamic housing organisation that values its team and the communities it serves.
- Benefits: Enjoy 28 days annual leave, hybrid working, and a supportive work environment.
- Other info: Be part of a team that cares deeply about its colleagues and customers.
- Why this job: Empower yourself to shape your own patch and bring innovative ideas to life.
- Qualifications: 2 years of housing experience and a passion for helping others.
The predicted salary is between 32000 - 46000 £ per year.
Overview
We are looking for a housing professional who genuinely cares about people and communities, with a passion for solving problems and delivering excellent customer service. The role requires knowledge and skills in housing management and the ability to hit the ground running. A minimum of 2 years of experience in a similar housing role is required. A full UK driving license and own vehicle are needed as 80% of the week will be spent on estates conducting home visits. Mileage allowance is available for travel when visiting customers. A standard DBS check is required.
Responsibilities
- Provide comprehensive housing management services within a defined geographical area of approximately 255 units.
- Manage rent and service charge payments and arrears.
- Manage voids and lettings to achieve void turnaround.
- Tenancy management including nuisance and anti-social behaviour issues.
- Resolve queries and complaints from residents in a timely and responsive manner.
- Offer advice and support to customers to help sustain their tenancy.
- Promote and support resident engagement activities.
- Develop neighbourhood plans and build local partnerships.
- Meet with all residents in the area at least twice per year (including shared ownership customers).
- Market homes within the area and maintain a waiting list for properties.
- Advise residents on paying rents and service charges on time.
- Coordinate repairs and maintenance with contractors to meet residents’ needs and contractual responsibilities.
- Ensure compliance with housing law and best practices in estate management, income management or tenant support.
Requirements
- Minimum of 2 years experience in a similar housing role.
- Full UK driving license and own vehicle (80% of duties require estate visits).
- Knowledge of housing law and current housing issues; ability to bring improvements to work processes.
- Effective communication, active listening, adaptability to different audiences, and collaboration with others.
- Enhanced DBS disclosure check; six-month probation period.
- Customer Services or Housing qualification required.
- Must have housing experience of tenant and social housing.
Benefits
- Competitive pay, externally benchmarked.
- Flexible pension scheme with up to 7% employer contribution.
- 28 days annual leave, plus an extra day at Christmas.
- Option to buy or sell up to one week’s leave each year.
- Enhanced sick pay, maternity and paternity pay.
- Health cash plan and 24/7 Employee Assistance Programme.
- Funded professional qualifications, membership fees and leadership development.
- Wellbeing days, volunteering time and a wide range of colleague recognition schemes.
Customer Relations Manager employer: Black Country Housing Group
At Black Country Housing Group, we pride ourselves on being more than just a housing provider; we are a community-focused organisation that values the well-being and development of our employees. With a supportive work culture, competitive benefits including hybrid working options, generous annual leave, and a commitment to employee growth through training and development programmes, we empower our team to make a meaningful impact in the lives of our residents. Join us in a role where your passion for helping others can truly flourish in a rewarding environment.
Contact Details:
Black Country Housing Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Get to know the company! Research Black Country Housing Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios from your past experience in housing management that showcase your problem-solving skills and customer service excellence. Practice makes perfect!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping people and communities shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that reflect this.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Relations Manager. Highlight your relevant housing experience and skills, especially those related to tenant support and estate management. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect you to do with our residents!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to upload your CV and complete the application form there.
How to prepare for a job interview at Black Country Housing Group
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key issues in the sector, such as tenant rights and housing law. This will show that you're not just passionate but also well-informed about the role.
✨Show Your People Skills
As a Customer Relations Manager, you'll be dealing with residents daily. Prepare examples of how you've successfully resolved complaints or supported tenants in the past. Highlight your ability to communicate effectively and listen sensitively.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges in housing management. Whether it's managing rent arrears or dealing with anti-social behaviour, be ready to discuss how you approached these situations and what the outcomes were.
✨Align with Their Values
Familiarise yourself with Black Country Housing Group's values and ethos. During the interview, express how your personal values align with theirs, especially your commitment to making a difference in people's lives and supporting communities.
