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For Companies At a Glance
- Tasks: Manage queries, produce reports, and maintain efficient office systems in a dynamic environment.
- Company: Join Black Country Healthcare NHS Foundation Trust, dedicated to improving community health services.
- Benefits: Gain valuable experience in the NHS with opportunities for personal and professional growth.
- Why this job: Make a difference in mental health services while developing essential administrative skills.
- Qualifications: 5 GCSEs or equivalent and strong typing skills required.
- Other info: Be part of a supportive team committed to community wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Go back Black Country Healthcare NHS Foundation Trust
Administration Officer – CAMHS Single Point of Access – Band 3
The closing date is 12 November 2025
An exciting opportunity has arisen for an experienced administration officer in our fast paced and diverse Single Point of Access for Black Country CAMHS.
Main duties
- Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.
- Produce, reports and letters in accordance with Division guidelines.
- Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.
- Process the client referral system and associated paperwork in accordance with departmental systems.
- Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
- Maintain effective diary management as required by management.
- Process incoming/outgoing post, taking appropriate action as necessary.
- Maintain an efficient filing and records system, encompassing medical secretarial services.
- Collate statistical information and prepare returns appropriate to grade as required by management.
- Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made.
About us
About Us
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:
Adult and older adult mental health services
Specialist learning disability services
CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner.
We\\\’re using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we\\\’re always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services.
Job responsibilities
Please see the documents attached for a detailed Job Description and Person Specification for this role
Person Specification
Qualifications
- Good standard of education / 5 GCSE\\\’s or equivalent qualification
- Word processing / typing at RSA/OCR Level II (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Black Country Healthcare NHS Foundation Trust
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Administration Officer – CAMHS Single Point of Access - Band 3 employer: Black Country Healthcare NHS Foundation Trust
Contact Detail:
Black Country Healthcare NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer – CAMHS Single Point of Access - Band 3
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Black Country Healthcare NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to administration roles. We can role-play with a friend or use online resources to get comfortable with your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed diaries, processed paperwork, or handled queries in previous roles. This will help us demonstrate that you're the perfect fit for the Administration Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administration Officer – CAMHS Single Point of Access - Band 3
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administration Officer. We want to see how you can contribute to our fast-paced environment, so don’t hold back on showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re the right fit for the job!
Show Your Enthusiasm: Let your passion for the role shine through! We love candidates who are excited about joining our team at Black Country Healthcare. A little enthusiasm can go a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Black Country Healthcare NHS Foundation Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Officer in CAMHS. Familiarise yourself with the key duties like managing telephone queries and processing client referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle stressful situations or manage multiple tasks. Prepare specific examples from your past experiences that highlight your skills in administration and teamwork. This will help you articulate your answers clearly during the interview.
✨Showcase Your Organisational Skills
As an Administration Officer, organisation is key. Be ready to discuss how you maintain effective filing systems and manage diary schedules. You could even bring a sample of your work, like a well-organised report or minutes from a meeting, to showcase your attention to detail and organisational prowess.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the workplace is the right fit for you.
