At a Glance
- Tasks: Coordinate and schedule engineers for top-notch service delivery in a dynamic environment.
- Company: Join a leading mobile servicing company with a strong customer focus.
- Benefits: Starting salary of £27,000, with potential for review after 6 months.
- Other info: Work in a supportive team with opportunities for growth and development.
- Why this job: Be the backbone of operations, ensuring smooth service and happy customers.
- Qualifications: Experience in service coordination and excellent organisational skills required.
Our client provides nationwide mobile servicing, maintenance, and repair for tail lifts and commercial vehicle equipment. With a team of highly trained engineers and a reputation for responsive, customer-focused service, they are now looking for two experienced Service Co-Ordinators to join their growing team.
Role information:
- Salary - £27,000 per annum (starting figure and to be reviewed in 6 months post start date)
- Location - Wednesbury, West Midlands
- Hours of work - 37.5 hours per week with shifts either 07:30-16:00 or 8:30-17:00
The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilisation and customer expectations.
Key Responsibilities (not limited to):
- Plan and schedule engineers to maximise utilisation and match skill sets using the skills matrix.
- Ensure correct hours are allocated to each job and confirm alignment with engineer availability.
- Hire engineering equipment such as towers as required for job completion.
- Gain appropriate authorisation from customers before job commencement.
- Keep customers updated throughout the job process and manage expectations clearly and professionally.
- Send accurate parts information to suppliers, including video links where applicable, to ensure correct parts are identified and ordered.
- Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices.
- Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines.
- Maintain robust internal job records aligned to the customer platforms.
- Cost jobs to maximise profitability while ensuring value for the customer.
- Ensure all job-related costs are captured and authorised appropriately.
- Support the invoicing process by ensuring all required details are submitted promptly.
- Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery.
- Relay information from job notes accurately to relevant stakeholders for timely decision making.
- Act as a point of coordination between field teams and the office.
The successful candidate will have the following key skills/experience:
Essential:
- Proven experience in a service coordination, operations or scheduling role.
- Excellent planning and organisation skills with strong attention to detail.
- Confidence working across multiple digital platforms and databases.
- Strong communication skills across face-to-face, telephone, email, and Teams.
- Ability to manage multiple priorities and respond to changing situations.
- Customer-focused with a proactive problem-solving approach.
Desirable:
- Experience within the commercial vehicle or tail lift industry.
- Knowledge of customer job platforms and costing systems.
- Understanding of service operations and engineer scheduling.
If you are an experienced Service Co-Ordinator looking for your next challenge with a successful commercial vehicle specialist, we encourage you to apply today. Please submit your CV to be considered, and a member of our team will be in touch to discuss the opportunity further.
Service Co-Ordinator in Wednesbury employer: Black Cat Recruitment Ltd
Join a dynamic team in Wednesbury, West Midlands, where your role as a Service Co-Ordinator will be pivotal in delivering exceptional service to our customers. We pride ourselves on a supportive work culture that values employee growth and development, offering competitive salaries and opportunities for advancement within a reputable company known for its commitment to quality and customer satisfaction. With a focus on teamwork and innovation, you'll find a rewarding environment that encourages proactive problem-solving and effective communication.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-Ordinator in Wednesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their operations and think about how your skills as a Service Co-Ordinator can add value. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Service Co-Ordinator, you'll need to relay information clearly. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are excited about joining our team!
We think you need these skills to ace Service Co-Ordinator in Wednesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service coordination and scheduling. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. Whether it's planning, organisation, or communication, we want to see how you’ve made an impact.
Keep It Professional:While we love a friendly tone, make sure your application is polished and professional. Double-check for typos and ensure your formatting is consistent.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently!
How to prepare for a job interview at Black Cat Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s services and reputation in the industry. Understanding their approach to mobile servicing and customer care will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Service Co-Ordinator, attention to detail and organisation are key. Prepare examples from your past experience where you've successfully managed schedules or coordinated teams. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, whether it’s discussing your previous roles or explaining how you would handle customer interactions. Remember, it's not just about what you say, but how you say it!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you manage multiple priorities. Think of specific scenarios where you had to adapt quickly or resolve conflicts, and be ready to share these experiences during the interview.
