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- Tasks: Coordinate and schedule engineers for mobile servicing and repairs, ensuring top-notch customer service.
- Company: Join a leading company in mobile servicing with a strong reputation for quality.
- Benefits: Starting salary of £27,000, with potential for review after 6 months.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team making a real difference in the commercial vehicle industry.
- Qualifications: Experience in service coordination and excellent organisational skills required.
The predicted salary is between 27000 - 27000 £ per year.
Our client provides nationwide mobile servicing, maintenance, and repair for tail lifts and commercial vehicle equipment. With a team of highly trained engineers and a reputation for responsive, customer-focused service, they are now looking for two experienced Service Co-Ordinators to join their growing team.
Role information:
- Salary - 27,000 per annum (starting figure and to be reviewed in 6 months post start date)
- Location - Wednesbury, West Midlands
- Hours of work - 37.5 hours per week with shifts either 07:30-16:00 or 8:30-17:00
The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilisation and customer expectations.
Key Responsibilities (not limited to):
- Plan and schedule engineers to maximise utilisation and match skill sets using the skills matrix.
- Ensure correct hours are allocated to each job and confirm alignment with engineer availability.
- Hire engineering equipment such as towers as required for job completion.
- Gain appropriate authorisation from customers before job commencement.
- Keep customers updated throughout the job process and manage expectations clearly and professionally.
- Send accurate parts information to suppliers, including video links where applicable, to ensure correct parts are identified and ordered.
- Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices.
- Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines.
- Maintain robust internal job records aligned to the customer platforms.
- Cost jobs to maximise profitability while ensuring value for the customer.
- Ensure all job-related costs are captured and authorised appropriately.
- Support the invoicing process by ensuring all required details are submitted promptly.
- Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery.
- Relay information from job notes accurately to relevant stakeholders for timely decision making.
- Act as a point of coordination between field teams and the office.
The successful candidate will have the following key skills/experience:
Essential:
- Proven experience in a service coordination, operations or scheduling role.
- Excellent planning and organisation skills with strong attention to detail.
- Confidence working across multiple digital platforms and databases.
- Strong communication skills across face-to-face, telephone, email, and Teams.
- Ability to manage multiple priorities and respond to changing situations.
- Customer-focused with a proactive problem-solving approach.
Desirable:
- Experience within the commercial vehicle or tail lift industry.
- Knowledge of customer job platforms and costing systems.
- Understanding of service operations and engineer scheduling.
If you are an experienced Service Co-Ordinator looking for your next challenge with a successful commercial vehicle specialist, we encourage you to apply today. Please submit your CV to be considered, and a member of our team will be in touch to discuss the opportunity further.
Service Co-Ordinator employer: Black Cat Recruitment Ltd
Contact Detail:
Black Cat Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Co-Ordinator, you'll need to juggle multiple conversations. Role-play with a friend or use video calls to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service coordination and scheduling. Use keywords from the job description to show that you’re a perfect fit for the role.
Show Off Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s planning, organisation, or communication, we want to see how you’ve made an impact!
Keep It Professional: While we love a friendly tone, make sure your application is professional. Double-check for typos and ensure your formatting is clean and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Black Cat Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Co-Ordinator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires excellent planning and organisation, be ready to share specific examples from your past experiences where you successfully managed multiple priorities or coordinated complex schedules. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly and Confidently
Strong communication is key for a Service Co-Ordinator. Practice articulating your thoughts clearly, whether it’s face-to-face or over the phone. You might even want to prepare a few questions to ask them about their customer service approach, showing that you’re genuinely interested in their operations.
✨Demonstrate Your Customer-Focused Mindset
This role is all about delivering high-quality service to customers. Be prepared to discuss how you’ve handled customer interactions in the past, especially any challenging situations. Highlight your proactive problem-solving approach and how you ensure customer satisfaction.