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- Tasks: Drive growth and manage key client accounts in the logistics sector.
- Company: Join a global leader in 3rd Party Logistics with a dynamic team.
- Benefits: Enjoy 25 days holiday, car allowance, and flexible remote work options.
- Why this job: Make an impact in a fast-paced environment while building strong client relationships.
- Qualifications: 5+ years in logistics, especially airfreight, with proven account management success.
- Other info: Opportunity for travel and professional growth in a thriving industry.
The predicted salary is between 40000 - 50000 £ per year.
Full time, permanent position
Location - Mostly remote with travel to the office in Manchester if and when required.
Working hours: Monday – Friday, 08:30am - 05:30pm (42.5 hours)
Our client (A global 3rd Party Logistics Provider) are seeking an experienced Client Account Manager to join our client's growing Sales Team. The ideal candidate will be an experienced and commercially driven Account Manager with a strong background in the logistics sector, particularly within airfreight services. With a minimum of five years’ experience in a similar role, they will bring a proven track record of growing key accounts, delivering against revenue targets, and identifying new business opportunities. Possessing specialist knowledge of Airfreight Dangerous Goods by Air and Road, they will be confident managing complex client requirements while building long-term, value-driven relationships. Highly proactive and customer-focused, the successful individual will thrive in a fast-paced environment, balancing account development with new business activity, and working collaboratively to deliver exceptional service and sustained growth.
You will be responsible for:
- Over achieving revenue and profit targets for your nominated existing accounts
- Driving growth of the business through new customers and enhanced offerings from existing customers
- Producing annual Account Plans for nominated accounts
- Managing the customer contracts / SLAs
- Ensuring that the appropriate KPI measures are in place to ensure we meet our client's contract / SLA customer commitments and to enable internal monitoring of the customer’s performance against the Account plan
- Introduce (as appropriate) the full range of propositions to customers
- Build and maintain strong and long-lasting relationships with specified customer(s)
- Effectively communicate with the customers to drive both continued revenue, profit growth and increased engagement
- Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence
- Establishing key contacts, relationships and connections across the wider sector
- Developing a deep understanding of the customers’ business including group and extended opportunities, competitive influences on the business, networking opportunities and customer competitors where our client could seize a marketing opportunity
- Ensuring customers are aware of the latest solutions to drive efficiencies, grow the business and maximise potential
- Being the advocate for client needs within specific resource constraints
- Identifying cross-functional service/product opportunities
Overall Purpose & Scope of the position:
- Over achieve revenue and profit targets for your nominated accounts
- Win new accounts
- Driving growth and development of the business through key accounts
- Take ownership and coordinate the management processes in line with the business and customers’ requirements
- Forward planning for future requirements
- Review and develop processes to help standardise, minimise waste and increase efficiency
- Manage weekly customer appointments
- Develop systems to promote transparency within the department and reporting
- Take a proactive approach in reducing costs and improving efficiency
- Keeping the teams and the business well informed
- Maintaining and recording accurate data within the CRM system on a daily/weekly basis.
The successful candidate will have the following key skills & experience:
- Demonstrable achievements in a similar role within the logistics market with at least 5 years continued experience with specialist knowledge of Airfreight Dangerous Goods by Air & Road
- Proven record of achieving revenue and profit targets
- Proven ability to grow accounts within the logistics market place through increased engagement and identifying opportunities
- Experience of working within a fast paced, high growth logistics environment
- New business success
- Excellent negotiating skills
- Minimum 5 years Air Freight experience within the logistics industry.
- A dynamic, pro-active approach to working with customers, quickly addressing their needs and ensuring any issues and challenges are resolved swiftly
- A proven ability to put the customer’s requirements at the heart of what we do, striving to deliver high quality customer service at all times
- Strong understanding of B2B and working collaboratively across functions to achieve success
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of organisations
- Track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for our client and their customers
- Full Clean Driving License
Company benefits:
- 25 days holiday plus bank holidays with option to purchase up to an additional 5 days.
- Basic salary plus car allowance
Some examples of suitable company backgrounds include: DHL, UPS, Schenker, Kuehne & Nagel, Davies Turner or other freight forwarders, particularly those with experience selling airfreight services.
The successful candidate will preferably be based in the Midlands or Northwest. This position may include requirements to travel in the UK and abroad.
If you're an experienced Client Account Manager within the Logistics/Freight Industry, please apply with a copy of your CV. We'd love to hear from you.
Client Account Manager in Manchester employer: Black Cat Recruitment Ltd
Contact Detail:
Black Cat Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Account Manager role.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research the company and its competitors, and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate; you’re the one they’ve been looking for!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Client Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Account Manager role. Highlight your experience in logistics, especially airfreight services, and showcase your achievements in growing accounts and hitting revenue targets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show your passion for the logistics industry.
Showcase Your Skills: Don’t forget to highlight your key skills in your application. Focus on your negotiating skills, customer service excellence, and ability to manage multiple processes. These are crucial for the role and will catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Black Cat Recruitment Ltd
✨Know Your Numbers
Make sure you come prepared with specific examples of how you've achieved revenue and profit targets in your previous roles. Being able to discuss your track record with concrete figures will show that you understand the importance of these metrics in the logistics sector.
✨Understand the Client's Needs
Research the company and its clients thoroughly. Familiarise yourself with their services, especially in airfreight and dangerous goods. This will help you demonstrate your proactive approach to addressing client needs and how you can add value to their business.
✨Showcase Your Relationship-Building Skills
Be ready to discuss how you've built and maintained long-lasting relationships with clients in the past. Use examples that highlight your ability to communicate effectively and collaborate with internal stakeholders to deliver exceptional service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges in account management or new business development. Think about scenarios where you've had to negotiate contracts or manage multiple processes, and be prepared to explain your thought process and outcomes.