EU Logistics Co-Ordinator

European Time Critical Logistics Coordinator (Based in Redditch) Hours of work: Monday – Friday (08.30 – 5.00) with some weekend working required on a rota basis Permanent, full-time position Salary – Up to £36,000 per annum Our client, a successful International 3rd Party Logistics organisation are looking for a experienced European Time Critical Logistics Coordinator to join their growing team. The successful candidate will take have experience in EU Transport (Time-Critical preferred) and a passion for exceptional customer service within the transport forwarding industry. Your duties will include: * Managing customer enquiries/orders by phone and email and loading them onto the system * Booking and tracking shipments * Quoting shipments for EU and UK transport * Offering multiple solutions * Dealing with line stoppage situations * Offering airfreight solutions * Sourcing and communicating with suppliers required for transport * Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs * Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system * Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability * Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively * Ensuring jobs are completed on the system and checked prior to invoicing * Ensuring paperwork is filed accurately and in a timely manner * Managing priorities to achieve desired results and deadlines * Liaising with Operations, Accounts and Warehouse * Effective escalation of issues relating to customer/System requirements * Maintenance of system data and its integrity Issue * Managing and monitoring KPIs * Ensuring all support tasks are undertaken and completed in a timely and accurate manner The successful candidate will have the following experience & personal competencies: * Must be computer literate including MS Office, email, spreadsheets and databases * Good level of numeracy and literacy * CPC (an advantage but not essential) * Must be able to deal with time sensitive shipments inclusive of potential line stoppages * Sound knowledge of the Transport and Freight forwarding industry * Account management and development * Good communication skills * KPI management * Experience in a similar environment in required, preferably working with OEMs and tier 1 suppliers * Experience in a fast-paced environment is essential * European planning experience is essential The successful candidate must always be in full control and be able to communicate at the highest level, have a can-do attitude and take pride in the job, with transport / logistic experience. This role is working within a team and collaboration is key. Company benefits including 25 days holiday plus bank holidays with option to purchase up to an additional 5 days If you\’re an experienced European Transport professional, who can be a flexible team player, looking to take the next step in your career then please apply with a copy of your CV. We\’d love to hear from you