Customer Quality Manager
Buckingham, Buckinghamshire
£50,000 Per Annum
Permanent Positions
Black Cat Recruitment are currently working in partnership with the CK Quality Group in Coventry on a large recruitment campaign for Europe’s leading automotive lighting manufacturer for the prestige & super-carmarket.
Due to significant new investment in personnel, processes and plant throughout 2020, there are opportunities for two experienced, driven and committed Customer Quality Managers.
Responsibilities
- Role starts after the Quality New Product Introduction Engineers (NPI) have completed the phase development of a project up to and into serial production
- Take ownership of APQP documents after issues
- Give guidance and judgement on product quality during serial production
- Ensuring that the interests of the customer are represented at the company and that the interests of the company are protected at the customer
Primary Duties
- Cover the quality assurance role from start of serial production to end of production or supply
- Supplier Quality Assurance & Customer Liaison
- Interface with customer visits and requests on quality related issues
- Visit to customers for liaison purposes
- End Of Line (EOL) scrap analysis, feedback to manufacturing and process engineering of any issues and corrective actions.
Quality Training
- Identify training needs within all quality aspect of the business and develop plans for these.
- Issue and update Operator instructions, Quality & Inspection Standards, Job Packs
Deviations / Concessions (Modification permits)
- Confirm and approve / reject internal deviations.
- When required obtain customer approval.
Rejects (Scrapped from customers)
- Ensure all internal staff aware of all non-conforming material at customers.
- Arrange collection or return.
- Investigate cause.
Rework at customers
- Arrange, control, monitor and supervisor inspection and or rework, monitor and approve, control costs.
- Visit and monitor is required.
Complaints
- Issue internal & external reports as required (8D, PDCA, CCAR).
- Close off all 8D’s within the specified time frame as set out by the customer
- Issue internal Quality Alerts and Care Points as required.
Recalls & field service actions/ Warranty Claims
- Communicate with customers on all warranty related issues
- Complete investigation and issue reports/ 8D both internal and external on all issues
- Communicate with customers on all recall and field service issues, (Follow senior management guidelines).
Metrics – report & monitor
- Daily/Weekly/Monthly End Of Line (EOL) yields
- Daily/Weekly/Monthly Firewall yields
- Monthly Customer Concerns – non-warranty returns
- Monthly Warranty returns and costs
- Monthly Quality Alerts
- Monthly 8D’s
- Run and support Continuous Improvement activities
Auditing
- Support and perform internal Product, System, and Process audits where planned, report results, and close out issues.
- Support of 3rd party certification audits.
Quality support of programme
- Review controls on the various projects and implement poke-yoke where possible.
- Support SREA’s and other customer approval / change requests
- Obtain concessions from customers for projects as and when required.
Experience & Qualifications required
- Ideally a minimum of 5 years experience in a similar role, within an OEM or Tier 1 Automotive supplier
- A relevant Technical Degree is required
- Previous Managerial / Team Leading experience is required
- Strong demonstrable problem solving skills (8D, PPS and advanced problem solving)
- Inspection / Quality Engineering background able to use measurement equipment, understand technical drawings (GD & T)
- Automotive sector process knowledge
- Significant competence with APQP and PPAP implementation
- Continuous Improvement mentality (6 sigma green belt) / lean manufacturing experience
- Led transformation quality improvement activities
- Customer relationship management with Premium OEM customers
- "Built in" quality experience
- Microsoft Office predominantly Excel, PowerPoint & Minitab experience
If you are an experienced Customer Quality Manager with relevant experience of the Automotive sector and would like to explore these excellent opportunities to progress your career with a 1st tier manufacturer, working with some of the most prestigious car manufacturers in the World, then please apply with your up to date CV.
