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- Tasks: Assist visitors, provide historical info, and ensure a smooth experience at the Castle.
- Company: Join a world-class heritage attraction with a focus on customer service.
- Benefits: Flexible hours, great team environment, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and the chance to work in beautiful surroundings.
- Why this job: Be part of an iconic site and create memorable experiences for visitors.
- Qualifications: Strong communication skills and a passion for history and customer service.
The predicted salary is between 20000 - 25000 £ per year.
The Shop & Ticket Assistant / Visitor Host will be responsible for:
- Ensuring smooth operation of the site, providing historical information to visitors and assistance during their visits.
- Delivering up-front sales to customers, maximising secondary spend through ticketing, retail and visitor information.
- Providing first class customer service ensuring the best possible visitor experience and cementing the Castle’s reputation as a world class heritage attraction.
Duties and Responsibilities:
- Providing assistance and information to customers throughout their visit, in a pleasant and welcoming manner.
- Delivering specialized tours of the Castle house, adapting as required to the individual needs of specific visitors, e.g. school groups, foreign language groups, etc.
- Ensuring that all customer areas are safe for visits in line with statutory requirements.
- Managing group bookings and assisting other colleagues in the organisation of visits.
- Monitoring and reporting on customer comments and feedback.
- Assisting with special events as and when required.
- Using electronic ticketing systems, both online and on site, to sell and redeem Castle tickets; upselling and promoting tours, events and additional products.
- Updating and maintaining the ‘Castle Key’ membership database, promoting the scheme and its benefits.
- Completing daily takings paperwork in line with audit directives and providing information to administration officers for timely reconciling and processing.
- Maintaining the ticket office in a clean and tidy state, monitoring stock levels of consumables and relevant paperwork.
- Providing a high degree of customer care and professionalism to assist in increasing the reputation of the Castle and the Council.
- Being proactive at all times with a focus on shelf stacking, cleaning and stock control.
- Working with Visit Cardiff team to promote the city as a premiere tourist destination; dealing with visitor information enquiries in person, by post and on the phone, providing clear and relevant answers.
As a term of your employment, you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation, at your initial place of work or any other establishment. Positive approach to flexible working including regular weekends, bank holidays and evenings.
Corporate Requirements:
- Participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.
- Take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
- Adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and report concerns regarding the safety and wellbeing of children or adults at risk; access safeguarding training at the level relevant to this post.
- Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.
Shop & Ticket Assistant / Visitor Host in Cardiff employer: BLACK AND GOLD SERVICES LTD
Contact Detail:
BLACK AND GOLD SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop & Ticket Assistant / Visitor Host in Cardiff
✨Tip Number 1
Get to know the Castle inside out! Familiarise yourself with its history, key features, and visitor services. This way, when you chat with potential employers or during interviews, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you assist visitors or handle tricky situations. This will help you feel more confident and prepared for any questions about providing top-notch service during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees or past visitors on social media. Ask them about their experiences and any tips they might have. Plus, it’s a great way to get your name out there and show your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at the Castle!
We think you need these skills to ace Shop & Ticket Assistant / Visitor Host in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping people! Share any experiences where you've gone above and beyond to make someone's day better. We want to see that you’re all about providing first-class customer service.
Tailor Your Application: Make sure to customise your application to fit the role of Shop & Ticket Assistant / Visitor Host. Highlight relevant skills and experiences that match the job description, like handling ticket sales or providing information to visitors. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at BLACK AND GOLD SERVICES LTD
✨Know Your Castle
Before the interview, do some research on the Castle's history and its significance. Being able to share interesting facts or stories will show your passion for the role and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of specific examples from your past experiences. Consider how you handled difficult situations or went above and beyond for a customer, as this role is all about providing first-class service.
✨Show Your Flexibility
Since the job requires working weekends and holidays, be ready to discuss your availability. Highlight your willingness to adapt and take on various tasks, showing that you're a team player who can handle the dynamic nature of the role.
✨Practice Your Sales Pitch
As upselling is part of the job, practice how you would promote tours and additional products. Think about how to engage visitors and make them excited about what the Castle has to offer, demonstrating your sales skills during the interview.