Strategy & Ops Manager (Expansion)

About Eucalyptus
We’re making good health last a lifetime. More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

Since launching, we’ve grown fast to support millions of patients. In the last 12 months:

• Globally, grew revenue by >150% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors.
• Grew to over 100,000 monthly active patients globally across our weight management program.
• Grew from 4,000 to ~40,000 patients in the UK, and received selective NICE endorsement to provide service to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025.

What’s next? Our goal for the next 3 years is to be supporting 1 million patients globally - to live better for longer - by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

About the Role (What You’ll Be Doing)
In a nutshell… At Eucalyptus, we are constantly launching new products, capabilities and markets. We bring in commercial generalist talent from high pressure environments, give you the single responsibility for business casing, scoping, project-managing and delivering against our major new initiatives, and equip you with the training & tools to succeed.

This is an opportunity to work with leaders across the business to take ownership of a key piece of work from concept through to delivery. To be successful in this role, you have to work cross-functionally with technology, product development, operations, growth and creative specialists to deliver a product or service that customers love. There is a huge amount of autonomy attached to these roles - we like to hire great people, surround you with the resources you need and trust you to make decisions and execute.

In the past, these roles have been the training grounds for leaders who would eventually become general managers for our brands, country leads and C-suite executives. As we expand, and the complexity in the business increases, there will be opportunities to lead the setup of new brands, new markets, and new distribution channels.

How this role would evolve
We have structured this role to be a mini-MBA of sorts, with a fast track to leading a function across one of our many new offerings and new markets in the next 12 months.

• Month 1-4: First rotation in either Growth, Product, Operations or BizOps
• Month 5-8: Second rotation in a different team

By the end of your first 2 rotations, you will have developed the mindset and skillset for how we think about building great experiences for patients, and how we think about building a great company.

In this role you will need to…
Deeply understand the problems you are solving. Go deep into the science, get hands on with the product, and effectively leverage our panel of experts across and around the business to understand the space better than anyone else. Be responsible for tailoring every aspect of the patient experience to the context of the surface area you are working on (eg. localising an offering to a new market). Track and report performance metrics, and implement strategies to drive your new vertical towards functional maturity or conviction that we should stop investing. Get stuck in - eg. write emails, find partners, deliver a white glove experience to patients; and then scale yourself out of this role by hiring and managing cross-functional resources to scale experiments you are responsible for. Drive focus, accountability and motivation across the team through rituals, reporting & stakeholder updates.

Examples of who you would be working with:
This role reports falls under the Office of the Chief Operating Officer, Simon Baume (Sydney, AU) and will work closely with 1-2 of the following:

• Angus Wood: General Manager - Juniper Australia & Head of Patient Operations
• Ryan Nolan: General Manager - Germany & Head of International Expansion
• Justin Teo: General Manager - Japan & Vice President - Talent
• Erin Chuah: Program Lead, Juniper UK
• Dan Zhang: Program Lead, Men’s Health
• Brooke Loneragan: Head of Growth, Juniper UK
• Nicole Liu: Principal Product Manager

About You (Who We’re Looking For)
Skills and experience:
You have between 3-5 years experience working in a high pressure environment such as law, consulting (MBB preferred) or investment banking. In addition, we will prioritise candidates who also have between 3-5 years working as an operator, preferably in a recent high growth startup. We are open to considering candidates with other experiences, however we operate at the intensity of these types of organisations and are uncompromising on our expectations.

You have built a team, managed people or delivered complex cross functional projects. You are a demanding and supportive leader. You make decisions objectively and carry them out with empathy.

Creative problem-solver and detail oriented: You are highly organised, and not fazed by complex or ambitious problems. You are able to think critically, and break down big goals into smaller workstreams to empower others to act. You can design, manage and scale processes, adapting them as required at the various scales of the operation, and ensure a high degree of accuracy in your outputs. You can see the forest for the trees, and an expert systems thinker.

Accountable to the numbers: You are highly literate both financially and in operational data, have a strong understanding of the metrics that matter across a variety of business functions. You build systems that hold yourself and others accountable to the numbers.

Communicate with clarity: You communicate incisively, honestly and often, leveraging the most appropriate mediums for different types of messages. You are able to synthesise complex concepts into clear insights and narratives that resonate with a broad audience.

Executional powerhouse: Strategy is simple, achieving it through flawless execution is what’s hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment. You are not afraid to lead from the front, and get your hands dirty when it matters.

Behaviours & Attitudes:
You act like an owner, and a servant leader: You have a charismatic ‘can do’ attitude. You are motivated by impact and driven by wanting to help others. You go the extra mile to create outcomes for your team, stakeholders, and our patients. You know when you need to lead from the front and get your hands dirty. You relish in the success of empowering others to do their best work.

Relentlessly ambitious: You get excited by setting audacious goals, rallying the team to chase after them, celebrating the win, and doing it all over again. You understand that healthcare could be so much better and more accessible for millions of people worldwide, and are excited to relentlessly push for meaningful change in the world.

Craving for curiosity: You are self-motivated to understand the reasons beneath the surface of the numbers. When metrics are off track, you are not satisfied until you have interrogated the system deeply to determine whether the issue is intermittent or persistent and requires thorough evaluation and improvement of the system. When metrics are ahead of track, you seek to understand whether it can be replicated across the business before celebrating the win.

Calm, collected and resilient: You thrive in a fast-paced, chaotic, startup environment where you will need to balance quality with velocity and a MVP mindset. You understand how to prioritise, manage multiple projects end to end and deliver growth results within a highly ambiguous environment. You are able to still the chaos into specific executable action for your teams.

Desire to develop others and yourself: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You strive for excellence in yourself and others, are hungry for feedback to improve, and settle for nothing less.

Why You Should Join Eucalyptus?
Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself every day and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team.

We move at incredible speed - You’ll work with teammates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently.

We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.

We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Eucalyptus grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on.

We play as hard as we work - You’ll experience our frequently catered wellness themed talks, exercise classes, free barista coffees, funded social clubs and quarterly rooftop parties.

We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave, as well as our Employee Assistance Programme.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.