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- Tasks: Lead the design of healthcare services and commercial strategies for a new brand.
- Company: Eucalyptus is revolutionising healthcare with innovative weight management solutions and a mission to improve lives.
- Benefits: Enjoy flexible work options, wellness allowances, personal development budgets, and 25 days holiday.
- Why this job: Shape impactful healthcare solutions while growing your skills in a dynamic, supportive environment.
- Qualifications: 6+ years in fast-paced roles, strong problem-solving skills, and a passion for health and tech.
- Other info: Join a passionate team dedicated to making a real difference in patients' lives.
The predicted salary is between 43200 - 72000 £ per year.
We’re making good health last a lifetime
More than 1 billion people globally live with obesity, a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.
Eucalyptus is the company behind Juniper , one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.
Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.
Since launching, we’ve grown fast to support millions of patients. In the last 12 months:
- We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.
- Globally, we grew revenue by >120% YoY, while reducing cash burn by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree – early backers of companies like Canva, Stripe, Uber and Airbnb.
What’s next?
In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.
We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.
If that gets you excited, let’s talk!
About The Role
We\’re building a bold new brand to transform how people in the UK access and experience healthcare. As our Strategic Operations Lead , you\’ll tackle two major challenges that will define our success:
Problem #1: Architecting Our Multi-Service Portfolio We\’re preparing to launch five health services in 2025-2026 and need to solve the sequencing puzzle: how do we turn these into one coherent customer journey rather than a disconnected menu of services? You\’ll lead our cross-service expansion research, design the customer journey architecture, and determine whether diagnostics should be our brand cornerstone or supporting pillar.
Problem #2: Go-to-Market Strategy & Commercial Execution With each launch, you\’ll design and execute our commercial strategy to maximise customer lifetime value. This includes pricing and bundling recommendations, cross-sell mechanisms, and the GTM approach that positions us as the UK\’s leading men\’s health platform.
This is a high-impact, high-ownership role where you\’ll be the General Manager\’s strategic partner, working across research, strategy, operations, and commercial execution to bring our vision to life.
What You\’ll Do
Design & Validate Multi-Service Healthcare Propositions
- Lead customer research to understand patient health journeys and design optimal service sequencing across our portfolio
- Design and validate healthcare propositions that patients genuinely want and will use
- Create journey maps and test value propositions to solve the portfolio coherence challenge
- Design & implement a world-class patient journey, obsessing over patient experience and iterating fast based on key pain points
Drive Commercial Strategy & Execution
- Develop pricing, bundling, and cross-sell strategies that maximise customer lifetime value
- Lead go-to-market planning and execution for new service launches
- Partner with teams on ecosystem partnerships, community building, and commercial initiatives
Act as the General Manager\’s Strategic Partner
- Partner with Product & Engineering teams to define requirements for propositions and prioritise development across mobile app, support experience, and prescribing workflows
- Own strategic workstreams that span multiple functions and synthesise complex findings into clear recommendations
- Coordinate cross-functional initiatives to ensure alignment across product, clinical, and commercial teams.
About You
Experience & Background
- 6+ years in high-velocity, high-ownership environments – preferably including 2+ years in consulting/banking or equivalent structured problem-solving role
- Exceptional problem solver with structured thinking – can break down ambiguous challenges, generate hypotheses, and test them systematically
- Strong communication and execution focus – able to present complex ideas clearly and drive projects forward with incomplete information
- Product sensibility – understanding of how to design things people want, whether through formal product experience or adjacent roles
- High agency and comfortable with ambiguity – takes ownership, finds solutions, and thrives when priorities shift and new challenges emerge
Bonus Points
- Healthcare or regulated industry experience
- Experience building propositions or products that drive behaviour change
- Previous startup or scale-up experience
Why This Role Is Exciting
- Build from zero. You’ll shape a new brand and product from the ground up—and see your work in the hands of thousands of patients.
- Join the founding team. Play a pivotal role in something with real-world impact, at the intersection of health, tech, and behaviour change.
- Accelerate your growth. This is a chance to learn quickly, stretch your skills, and take on real ownership in a supportive, fast-moving environment.
- Drive real outcomes – see your strategic work translate into better patient experiences and business results
So, Why Join Eucalyptus?
- Make real impact, fast – We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
- You’ll be supported to accelerate your career – Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
- You’ll work with others who are incredibly passionate about what they do – Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
- We also offer a range of benefits including
- Your own stake in the business with our employee options program
- A monthly wellness allowance, for you to spend on whatever wellness means to you
- A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
- 25 days holiday + bank holidays with an enhanced parental leave policy
- A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
- Your own MacBook and more!
- Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
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Strategic Operations Lead, UK employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Operations Lead, UK
✨Tip Number 1
Familiarise yourself with the healthcare landscape in the UK, particularly around obesity management and digital health solutions. Understanding the current trends and challenges will help you speak confidently about how you can contribute to Eucalyptus's mission.
✨Tip Number 2
Network with professionals in the healthcare and tech industries, especially those who have experience in scaling health services. Engaging with these individuals can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Given the emphasis on structured thinking and ambiguity in the job description, be ready to share specific examples of how you've tackled complex challenges in previous roles.
✨Tip Number 4
Showcase your understanding of customer journeys and patient experiences. Be prepared to discuss how you would design a seamless multi-service healthcare proposition that enhances patient engagement and satisfaction.
We think you need these skills to ace Strategic Operations Lead, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role of Strategic Operations Lead. Focus on your problem-solving skills, experience in high-velocity environments, and any healthcare or regulated industry experience you may have.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming healthcare and how your background makes you a perfect fit for Eucalyptus. Address the specific challenges mentioned in the job description and explain how you would approach them.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your structured thinking and ability to tackle ambiguous challenges. Highlight any previous experiences where you successfully designed and executed strategies in a fast-paced environment.
Research Eucalyptus: Familiarise yourself with Eucalyptus and its mission. Understanding their approach to weight management and patient care will help you articulate why you want to be part of their team and how you can contribute to their goals.
How to prepare for a job interview at black.ai
✨Understand the Company’s Mission
Before your interview, make sure you fully grasp Eucalyptus's mission to transform healthcare access and experience in the UK. Familiarise yourself with their weight management programme and how it integrates various health services. This will help you align your answers with their goals.
✨Prepare for Problem-Solving Questions
Given the role's focus on tackling complex challenges, be ready to discuss your problem-solving approach. Think of examples from your past experiences where you've successfully navigated ambiguity and developed strategic solutions, especially in high-velocity environments.
✨Showcase Your Communication Skills
As a Strategic Operations Lead, clear communication is key. Prepare to articulate your ideas succinctly and effectively. Practice explaining complex concepts in simple terms, as this will demonstrate your ability to drive projects forward and collaborate across teams.
✨Demonstrate Product Sensibility
Highlight your understanding of designing products that resonate with users. Be prepared to discuss any relevant experience you have in creating customer journeys or healthcare propositions that drive behaviour change, as this aligns closely with the role's responsibilities.
