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- Tasks: Drive success for top accounts in the Manufacturing sector and ensure customer satisfaction.
- Company: SafetyCulture is a fast-growing tech company transforming workplaces globally.
- Benefits: Enjoy flexible working, professional development, and fun team events like hackathons and celebrations.
- Why this job: Join a groundbreaking team making a real impact in workplace safety and quality.
- Qualifications: 10+ years of experience with 5+ in customer-facing roles, ideally in Manufacturing.
- Other info: We value inclusion and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 48000 - 72000 £ per year.
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team!
This is a full time role that will be hybrid from Manchester.
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing customers in the Manufacturing industry. Apply today to join a groundbreaking team!
About you:
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Deep industry experience in the Manufacturing industry
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
How you will spend your time:
- Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
You’ll also receive other perks such as:
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .
Even if you don\’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don\’t rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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Senior Customer Success Manager - Manufacturing employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Manufacturing
✨Tip Number 1
Familiarise yourself with SafetyCulture's mission and values. Understanding how they aim to transform workplaces will help you align your experience in the Manufacturing industry with their goals, making you a more compelling candidate.
✨Tip Number 2
Network with current or former employees of SafetyCulture on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to drive customer success in the Manufacturing sector. Highlighting measurable outcomes will showcase your impact and suitability for the role.
✨Tip Number 4
Stay updated on industry trends and challenges within the Manufacturing sector. Being able to discuss these topics intelligently during your conversations with SafetyCulture will position you as a knowledgeable candidate who can add value.
We think you need these skills to ace Senior Customer Success Manager - Manufacturing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, particularly within the Manufacturing industry. Use specific examples that demonstrate your ability to build executive relationships and drive business value.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping teams succeed and your understanding of SafetyCulture's mission. Mention how your background aligns with their goals and how you can contribute to their ambitious growth plans.
Highlight Relevant Skills: Emphasise your persuasion and presentation skills in your application. Provide examples of how you've effectively communicated with various stakeholders and driven customer success in previous roles.
Showcase Industry Knowledge: Demonstrate your deep industry knowledge by discussing trends and challenges in the Manufacturing sector. Explain how you can leverage this knowledge to provide tailored insights and recommendations for SafetyCulture's customers.
How to prepare for a job interview at black.ai
✨Understand the Company Mission
Before your interview, make sure you understand SafetyCulture's mission to transform workplaces. Familiarise yourself with their technology platform and how it benefits front line workers and leaders alike. This will help you align your answers with the company's goals.
✨Showcase Your Industry Experience
With a focus on the Manufacturing industry, be prepared to discuss your past experiences in detail. Highlight specific examples where you've successfully managed customer relationships and driven business value, as this will demonstrate your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Prepare scenarios from your previous roles where you actively listened to customer pain points and took action to resolve them, showcasing your strategic partnership abilities.
✨Demonstrate Your Communication Skills
As a Senior Customer Success Manager, you'll need to communicate effectively at all levels of an organisation. Practice articulating your thoughts clearly and persuasively, and be ready to discuss how you've influenced product development based on customer feedback in the past.
