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- Tasks: Drive success for top hospitality accounts and ensure customer satisfaction.
- Company: SafetyCulture is a fast-growing tech company transforming workplaces globally.
- Benefits: Enjoy flexible working, professional development, and fun team events.
- Why this job: Join a groundbreaking team making a real impact in the hospitality industry.
- Qualifications: 10+ years of experience, with 5+ in customer-facing roles in hospitality.
- Other info: We value inclusion and encourage all potential candidates to apply.
The predicted salary is between 43200 - 72000 £ per year.
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
An awesome opportunity has arisen for a Hospitality focused, Senior Customer Success Manager to join our team!
This is a full time role that will be hybrid from Manchester.
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing customers in the hospitality industry. Apply today to join a groundbreaking team!
About you:
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Deep industry experience in the hospitality industry
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
How you will spend your time:
- Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
You’ll also receive other perks such as:
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .
Even if you don\’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don\’t rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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Senior Customer Success Manager - Hospitality employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Hospitality
✨Tip Number 1
Familiarise yourself with SafetyCulture's products and services. Understanding how our platform can specifically benefit the hospitality industry will allow you to speak confidently about its value during interviews.
✨Tip Number 2
Network with current or former employees of SafetyCulture on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Senior Customer Success Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships within the hospitality sector. Be ready to share specific examples of how you've driven success and added value for your clients.
✨Tip Number 4
Stay updated on industry trends and challenges in hospitality. This knowledge will help you demonstrate your expertise and ability to provide tailored insights that align with SafetyCulture's mission.
We think you need these skills to ace Senior Customer Success Manager - Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the hospitality industry and customer-facing roles. Emphasise your achievements in managing enterprise customers and any relevant metrics that showcase your success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and SafetyCulture's mission. Discuss how your background aligns with their goals, particularly your ability to build executive relationships and drive business value.
Showcase Relevant Skills: Highlight specific skills mentioned in the job description, such as data analysis, persuasion, and presentation skills. Provide examples of how you've used these skills to solve customer pain points in previous roles.
Research SafetyCulture: Familiarise yourself with SafetyCulture's products and services. Understanding their technology platform will allow you to speak knowledgeably about how you can help customers maximise its value during interviews.
How to prepare for a job interview at black.ai
✨Showcase Your Industry Knowledge
Make sure to highlight your deep understanding of the hospitality industry during the interview. Discuss specific challenges and trends you've encountered, and how you've successfully navigated them in previous roles.
✨Demonstrate Relationship-Building Skills
Prepare examples that showcase your ability to build executive relationships. Talk about how you've acted as a trusted advisor to clients and the impact it had on their business outcomes.
✨Prepare for Data-Driven Discussions
Since leveraging data is crucial for this role, be ready to discuss how you've used data to inform strategies and drive customer success. Bring examples of tools you've used and the results achieved.
✨Emphasise Proactive Engagement
Discuss your approach to customer retention and reducing churn risk. Share specific strategies you've implemented to engage customers proactively and ensure they maximise the value of the solutions provided.
