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- Tasks: Drive success for top hospitality accounts and ensure customers maximise our platform's value.
- Company: SafetyCulture is a fast-growing tech company transforming workplaces globally with innovative solutions.
- Benefits: Enjoy flexible working, professional development, wellbeing initiatives, and fun team events.
- Why this job: Join a groundbreaking team and make a real impact in the hospitality industry.
- Qualifications: 10+ years of experience, with 5+ in customer-facing roles, ideally in hospitality.
- Other info: We prioritise inclusion and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 43200 - 72000 £ per year.
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
An awesome opportunity has arisen for a Hospitality focused, Senior Customer Success Manager to join our team!
This is a full time role that will be hybrid from London.
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing customers in the hospitality industry. Apply today to join a groundbreaking team!
About you:
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Deep industry experience in the hospitality industry
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
How you will spend your time:
- Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
You’ll also receive other perks such as:
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .
Even if you don\’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don\’t rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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Senior Customer Success Manager - Hospitality employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Hospitality
✨Tip Number 1
Familiarise yourself with SafetyCulture's products and services, especially those tailored for the hospitality industry. Understanding how our platform can specifically benefit hospitality clients will help you articulate your value during discussions.
✨Tip Number 2
Network with current or former employees of SafetyCulture on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with insider knowledge and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past roles where you've successfully driven customer success in the hospitality sector. Highlighting measurable outcomes will demonstrate your capability to deliver results.
✨Tip Number 4
Stay updated on the latest trends and challenges in the hospitality industry. Being able to speak knowledgeably about current issues will position you as a trusted advisor and show your commitment to the role.
We think you need these skills to ace Senior Customer Success Manager - Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, particularly within the hospitality industry. Emphasise your ability to build executive relationships and drive business value for enterprise customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping teams succeed and how your background aligns with SafetyCulture's mission. Mention specific examples of how you've driven success in previous roles, especially in the hospitality sector.
Showcase Relevant Skills: Highlight your skills in data analysis, persuasion, and presentation. Provide examples of how you've used these skills to understand customer pain points and deliver tailored solutions.
Research SafetyCulture: Familiarise yourself with SafetyCulture's products and their impact on the hospitality industry. This knowledge will help you articulate how you can contribute to their mission during the application process.
How to prepare for a job interview at black.ai
✨Showcase Your Industry Knowledge
Make sure to highlight your deep understanding of the hospitality industry during the interview. Discuss specific challenges and trends you've encountered, and how you've successfully navigated them in previous roles.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've built strong relationships with executive stakeholders in past positions. Emphasise your ability to act as a trusted advisor and how this has led to successful outcomes for your clients.
✨Prepare for Data-Driven Discussions
Since leveraging data is crucial for this role, be ready to discuss how you've used data to inform strategies and drive customer success. Bring specific examples of tools you've used and the impact they had on your customers.
✨Exhibit Proactive Problem-Solving
Be prepared to talk about how you've identified customer pain points and taken action to resolve them. Share stories that illustrate your proactive approach to customer engagement and retention.
