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- Tasks: Drive success for Enterprise customers, ensuring they maximise our platform's value.
- Company: SafetyCulture is a fast-growing tech company transforming workplaces globally.
- Benefits: Enjoy flexible working, professional development, wellbeing initiatives, and fun team events.
- Why this job: Join a groundbreaking team with a mission to empower workers and drive safety improvements.
- Qualifications: 10+ years of experience, including 5+ in customer-facing roles with Enterprise clients.
- Other info: We prioritise inclusion and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 48000 - 84000 £ per year.
SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often!
An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!
This is a full time role that will be hybrid-flexible from London.
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing Enterprise customers in the Manufacturing, Transport, and/or Logistics industries. Apply today to join a groundbreaking team!
About you:
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- As a bonus, professional proficiency in French or German
How you will spend your time:
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
You’ll also receive other perks such as:
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .
Even if you don\’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don\’t rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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Senior Customer Success Manager employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with SafetyCulture's mission and values. Understanding how we aim to transform workplaces will help you align your experience and skills with our goals during discussions.
✨Tip Number 2
Leverage your network to connect with current or former employees at SafetyCulture. They can provide valuable insights into the company culture and what it takes to succeed in the Senior Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven success for Enterprise customers in the Manufacturing, Transport, or Logistics sectors. Tailoring your experiences to these industries will demonstrate your relevance to the role.
✨Tip Number 4
Showcase your ability to build executive relationships by preparing to discuss strategies you've used in the past. Highlighting your persuasive communication skills will be key in demonstrating your fit for this position.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly with Enterprise customers in the Manufacturing, Transport, or Logistics industries. Use specific examples to demonstrate your ability to build executive relationships and drive business value.
Craft a Compelling Cover Letter: In your cover letter, express your passion for SafetyCulture's mission and how your background aligns with their goals. Mention your experience in leveraging data to inform strategies and your ability to understand customer pain points.
Showcase Your Skills: Emphasise your persuasion and presentation skills in your application. Provide examples of how you've successfully communicated with various levels within an organisation and influenced decision-making.
Highlight Continuous Improvement: Discuss your commitment to continuous improvement and how you have contributed to developing industry-specific playbooks or case studies in previous roles. This will resonate well with SafetyCulture's focus on helping teams get better every day.
How to prepare for a job interview at black.ai
✨Understand the Company Culture
Before your interview, take some time to research SafetyCulture's values and culture. Familiarise yourself with their mission to transform workplaces and how they prioritise inclusion. This will help you align your answers with what they value.
✨Showcase Your Industry Knowledge
Given the focus on Manufacturing, Transport, and Logistics, be prepared to discuss your experience in these areas. Highlight specific examples where you've successfully managed Enterprise customers and how you leveraged industry knowledge to drive success.
✨Demonstrate Relationship-Building Skills
As a Senior Customer Success Manager, building executive relationships is key. Prepare to share stories that illustrate your ability to connect with clients, understand their pain points, and provide tailored solutions that drive business value.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've turned customer challenges into opportunities, and be ready to discuss the strategies you employed.
