Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive success for Enterprise customers, ensuring they maximise our platform's value.
- Company: SafetyCulture is a fast-growing tech company transforming workplaces globally.
- Benefits: Enjoy flexible working, professional development, wellbeing initiatives, and fun team events.
- Why this job: Join a groundbreaking team with a mission to empower workers and drive safety improvements.
- Qualifications: 10+ years of experience, including 5+ in customer-facing roles with Enterprise clients.
- Other info: We prioritise inclusion and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 48000 - 84000 £ per year.
An awesome opportunity has arisen for a French speaking Senior Customer Success Manager to join our team!
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing Enterprise customers in various industries.
Qualifications
10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
Professional fluency in French and English
Strong ability to build executive relationships and drive business value for Enterprise customers
A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
Persuasion and presentation skills, with the ability to communicate up and down an organisation
Ability to actively listen, understand customer pain points and take action
Thrives in a fast-paced, dynamic environment
Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
Responsibilities
Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
Understand customers\’ business objectives, challenges, and industry-specific needs to drive success
Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
Advocate for customers internally, influencing product development based on industry trends and customer feedback
Contribute to the development of industry-specific playbooks, collateral, and case studies
Benefits
Equity with high growth potential, and a competitive salary.
Flexible working arrangements, encouraging you to create the best work blend while working from home and the local SafetyCulture office.
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns.
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
You\’ll also receive other perks such as:
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including the annual Shiplt! global offsite
Table tennis, board games, gym sessions, book club, and pet-friendly offices.
We\’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don\’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don\’t rule yourself out, hit that apply button if this job resonates with you.
#J-18808-Ljbffr
Senior Customer Success Manager employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with SafetyCulture's mission and values. Understanding how we aim to transform workplaces will help you align your experience and skills with our goals during discussions.
✨Tip Number 2
Leverage your network to connect with current or former employees at SafetyCulture. They can provide valuable insights into the company culture and what it takes to succeed in the Senior Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven success for Enterprise customers in the Manufacturing, Transport, or Logistics sectors. Tailoring your experiences to these industries will demonstrate your relevance to the role.
✨Tip Number 4
Showcase your ability to build executive relationships by preparing to discuss strategies you've used in the past. Highlighting your persuasive communication skills will be key in demonstrating your fit for this position.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly with Enterprise customers in the Manufacturing, Transport, or Logistics industries. Use specific examples to demonstrate your ability to build executive relationships and drive business value.
Craft a Compelling Cover Letter: In your cover letter, express your passion for SafetyCulture's mission and how your background aligns with their goals. Mention your experience in leveraging data to inform strategies and your ability to understand customer pain points.
Showcase Your Skills: Emphasise your persuasion and presentation skills in your application. Provide examples of how you've successfully communicated with various levels within an organisation and influenced decision-making.
Highlight Continuous Improvement: Discuss your commitment to continuous improvement and how you have contributed to developing industry-specific playbooks or case studies in previous roles. This will resonate well with SafetyCulture's focus on helping teams get better every day.
How to prepare for a job interview at black.ai
✨Understand the Company Culture
Before your interview, take some time to research SafetyCulture's values and culture. Familiarise yourself with their mission to transform workplaces and how they prioritise inclusion. This will help you align your answers with what they value.
✨Showcase Your Industry Knowledge
Given the focus on Manufacturing, Transport, and Logistics, be prepared to discuss your experience in these areas. Highlight specific examples where you've successfully managed Enterprise customers and how you leveraged industry knowledge to drive success.
✨Demonstrate Relationship-Building Skills
As a Senior Customer Success Manager, building executive relationships is key. Prepare to share stories that illustrate your ability to connect with clients, understand their pain points, and provide tailored solutions that drive business value.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've turned customer challenges into opportunities, and be ready to discuss the strategies you employed.
