At a Glance
- Tasks: Connect with healthcare practices and schedule high-value conversations to drive sales.
- Company: Heidi, an innovative AI Care Partner transforming healthcare globally.
- Benefits: Competitive salary, equity, personal development budget, and wellness days.
- Other info: Join a diverse team and enjoy excellent growth opportunities.
- Why this job: Make a real impact in healthcare while fast-tracking your startup career.
- Qualifications: Sales experience preferred but attitude and motivation are key.
The predicted salary is between 30000 - 40000 € per year.
Location: London, United Kingdom
Employment Type: Full time
Department: Sales
Who is Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.
The Role
We are looking for an enthusiastic, driven, and proactive Sales Development Representative (SDR) to join our expanding UK sales team. As a key member of our commercial team, you will play a crucial role in sourcing and qualifying leads, initiating outreach, and scheduling high-value conversations for our SMB Account Executives. Your goal will be to create meaningful connections with healthcare practices and hospital groups, facilitating our mission to win across the US market. This role requires a proactive mindset, excellent communication skills, and the ability to thrive in a high-growth startup environment. You will become an expert in engaging healthcare stakeholders, driving new opportunities, and contributing directly to the sales pipeline.
What you’ll do:
- Identify, research, and prospect potential SMB customers (small to medium-sized practices and hospital groups).
- Execute outbound campaigns using a mix of calls, emails, social selling, and product-led signals to qualify leads.
- Schedule high-quality meetings and product demonstrations for Account Executives, ensuring smooth handoff of qualified opportunities.
- Maintain accurate records in HubSpot CRM, manage and optimise sales pipelines, and consistently meet targets for qualified leads generated.
- Collaborate closely with Account Executives, Marketing, Product, Operations, and Customer Success teams to streamline sales strategies and market positioning.
- Stay updated on market trends, competitor activities, and evolving customer needs to identify new opportunities.
What we will look for:
- 1-2 years of experience in a sales or business development role, ideally in SaaS, healthcare, or related fields (not essential but preferred).
- Proven success in generating leads, qualifying prospects, and managing high-volume outreach campaigns.
- Exceptional communication and interpersonal skills, able to quickly build rapport and articulate the value of Heidi’s AI-driven healthcare solutions.
- Highly organised, disciplined, and results-oriented with a strong ability to manage and prioritise multiple tasks simultaneously.
- Comfortable working independently in a dynamic, fast-paced startup environment with a high degree of accountability.
- Eager to learn, adaptable, and excited about professional growth opportunities.
Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you.
What do we believe in?
Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.
- Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
- Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
- Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
- Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.
Why you will flourish with us?
- Unmatched impact. The opportunity to fast track your startup career and the rare chance to help shape and redefine what healthcare looks like.
- Real product momentum. We’re not trying to generate interest, we’re channeling it.
- Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
- Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team.
- Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge.
Heidi’s commitment to Diversity, Equity and Inclusion
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.
Sales Development Representative employer: black.ai
Heidi is an exceptional employer that offers a unique opportunity to be part of a mission-driven team dedicated to transforming healthcare through innovative AI solutions. Located in London, employees benefit from a vibrant work culture that prioritises personal development, with a £500 budget for growth, wellness days, and the chance to work alongside world-class talent. With a strong focus on diversity, equity, and inclusion, Heidi fosters an environment where every voice is valued, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative
✨Tip Number 1
Get to know the company inside out! Research Heidi's mission, values, and recent achievements. This will help you tailor your conversations and show genuine interest when you connect with potential employers.
✨Tip Number 2
Network like a pro! Use LinkedIn to reach out to current employees or alumni from your school who work at Heidi. A friendly message can go a long way in getting your foot in the door and learning more about the role.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your skills and enthusiasm for the Sales Development Representative role. This will help you make a strong impression during networking events or interviews.
✨Tip Number 4
Don’t forget to follow up! After any conversation or interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows professionalism and keeps you on their radar as they make decisions.
We think you need these skills to ace Sales Development Representative
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission at Heidi.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Sales Development Representative role. Mention specific examples that demonstrate your ability to generate leads and build relationships in a fast-paced environment.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Use bullet points where necessary to highlight your achievements and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy!
How to prepare for a job interview at black.ai
✨Know Your Product
Before the interview, make sure you understand Heidi's AI Care Partner and how it benefits healthcare professionals. Familiarise yourself with its features and the impact it has on clinicians' workflows. This knowledge will help you articulate how you can contribute to the sales team.
✨Show Your Proactivity
As a Sales Development Representative, being proactive is key. Prepare examples of how you've successfully sourced leads or initiated outreach in previous roles. Highlight your ability to take the initiative and drive results, as this aligns perfectly with what the company is looking for.
✨Master the Art of Communication
Exceptional communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common sales scenarios with a friend to refine your pitch and ensure you can build rapport quickly during the interview.
✨Research the Market
Stay updated on current trends in the healthcare sector and the competitive landscape. Being knowledgeable about market dynamics will not only impress your interviewers but also demonstrate your commitment to understanding the environment in which Heidi operates.
