Product Intern

Location: London

Employment Type: Intern

Location Type: Hybrid

Department: Product & Design

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

As a Product/Ops Intern on the Heidi Comms team, you'll be forward deployed with our UK customers. You'll own the relationship end-to-end: setting practices up, running their day-to-day, capturing what they need, and feeding it back to the central Heidi Comms product team so we can build it. You sit at the seam between the customer and the product.

This suits someone curious, hands‑on, and comfortable wearing multiple hats. You won't be stuck in one lane.

What you’ll do

• Forward deployed with customers
• Manage a portfolio of Heidi Comms customers across the UK as their main point of contact.
• Set them up. Configure their voice agents, design their workflows around how a UK practice actually runs, get them live.
• Run point on the day-to-day. Triage issues, troubleshoot, keep them moving.
• Spend time inside practices. Understand how the product lands with receptionists, practice managers, and patients.
• Building for customers
• Translate customer requests into product specs. Where it's small, ship it yourself with the engineering team.
• Build bespoke configurations and workflows for individual practices, then work out which ones should become core product.
• Surface patterns back to the central Heidi Comms team, including UK-specific needs around NHS workflows, GP systems, and patient expectations, so the product gets better for everyone.
• Product and ops, broadly
• Work directly with the Heidi Comms product lead on prioritisation and planning.
• Track performance, pull insights from customer usage, flag what's working and what isn't.
• Help with QA, feature validation, and early-stage onboarding for new customers.
• Jump in wherever the team needs a hand. Internships here are broad on purpose.

What we’re looking for

• Currently studying, recently graduated, or on a placement year. We care more about how you think than what you've done.
• Comfortable in front of customers. You can hold a conversation with a practice manager, a receptionist, and a GP in the same afternoon and adjust your register for each.
• Bias to action. You'd rather ship something rough and learn than write the perfect plan.
• A clear, direct communicator in writing and on calls.
• Curious about healthcare, AI, or both. Prior exposure to product, ops, consulting, customer success, or a healthcare setting is a plus, not a requirement.
• UK-based, with the right to work in the UK, and willing to travel to customer sites.
• Ability to work Full‑Time hours (4-5 days per week)

Why you should join Heidi

• Real product momentum. We're not trying to generate interest, we're channeling it.
• Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real‑world value to clinicians and patients every day.
• Work alongside world‑class talent. Join a team of operators and builders who've scaled unicorns.
• Flexibility that works. A hybrid environment, with 3 days in the office.

Heidi’s commitment to Diversity, Equity and Inclusion

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.