At a Glance
- Tasks: Drive success for Enterprise customers and maximise the value of our platform.
- Company: Join a global tech company focused on making work better for millions.
- Benefits: Equity, competitive salary, flexible working, and personal development opportunities.
- Other info: Enjoy perks like daily meals, wellbeing initiatives, and a vibrant team culture.
- Why this job: Be a trusted advisor and make a real impact in a dynamic environment.
- Qualifications: 10+ years experience with 5+ in customer-facing roles; fluent in French and English.
The predicted salary is between 60000 - 80000 £ per year.
Why join us? We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
An awesome opportunity has arisen for a French speaking, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing Enterprise customers in various industries.
About you:- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Professional fluency in French and English
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
You’ll also receive other perks such as:
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as access to our onsite gym, EAP services and generous parental leave policy
- Quarterly celebrations and team events
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
Senior Customer Success Manager (French Speaking) in Manchester employer: black.ai
At SafetyCulture, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives and every team member has a stake in our success. As a Senior Customer Success Manager, you'll enjoy flexible working arrangements, access to professional development opportunities, and a vibrant culture that celebrates collaboration and well-being. With equity options and a commitment to personal growth, you'll be empowered to make a meaningful impact while enjoying perks like an in-house culinary crew and community engagement initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (French Speaking) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at SafetyCulture on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. SafetyCulture is all about innovation and making work better, so think of examples from your past that showcase how you’ve driven success and solved real problems in a fast-paced environment.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French and English, be ready to demonstrate your proficiency during the interview. You could even prepare a short pitch about your experience in both languages to impress the hiring team.
✨Tip Number 4
Don’t forget to highlight your customer success stories! Be prepared to discuss specific instances where you’ve helped Enterprise customers achieve their goals. Use data and metrics to back up your claims – it’s all about showing the value you can bring to SafetyCulture!
We think you need these skills to ace Senior Customer Success Manager (French Speaking) in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping our customers succeed and making their lives better with our platform.
Tailor Your Experience:Make sure to highlight your relevant experience, especially in managing Enterprise customers. We love seeing how your background aligns with our mission and the specific needs of the role, so don’t hold back!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique perspective and experiences that make you a great fit for our team. Remember, we’re looking for real people who can bring their whole selves to work!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at black.ai
✨Know Your Stuff
Before the interview, dive deep into SafetyCulture's products and services. Understand how they benefit customers, especially in industries like Manufacturing and Logistics. This knowledge will help you demonstrate your ability to drive value for Enterprise customers.
✨Showcase Your Language Skills
As a French-speaking candidate, be prepared to switch between English and French during the interview. Practice discussing customer success scenarios in both languages to show your fluency and adaptability, which are crucial for building executive relationships.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed Enterprise accounts or solved customer pain points. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your persuasion and presentation skills effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the company's goals and challenges. Inquire about their approach to leveraging AI for customer success or how they envision the role evolving. This shows your genuine interest and strategic thinking.
