At a Glance
- Tasks: Support members with mental health and wellbeing via messaging and phone.
- Company: Join Sonder, a leader in workplace health and wellbeing.
- Benefits: Enjoy 25 days leave, free app access, and paid parental leave.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Make a real impact on people's lives every day.
- Qualifications: Experience in high-pressure environments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time‑sensitive incidents. By harnessing real‑time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom‑line business outcomes.
An Exciting Time to Join Sonder! Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well‑capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
Our impact and scale:
- 1,000,000+ members across multiple countries
- 200+ team members, plus an extensive network of on‑the‑ground responders
If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!
About the role
Reporting to the Member Support Manager, you will be the first point of contact for members seeking support. You will assist members with matters relating to mental health, wellbeing, and physical safety, communicating via instant messaging and phone using bespoke systems developed by our in‑house engineering team. With comprehensive training and ongoing support, you will confidently respond to critical situations, applying sound judgement and working closely with your Shift Supervisor to ensure members receive timely and appropriate care. This role supports a 24/7 operation and is primarily scheduled across seven days a week within core operational hours of 7:00am to 11:30pm on a rotating roster basis. From time to time, flexibility will be required to support shifts outside these hours.
What you’ll be doing
- Coordinate a wide variety of emergency and non‑emergency requests under the guidance of our Shift Supervisor
- Work with our team of Nurses and Psychologists to accurately pass on case notes for cases that require escalation
- You may occasionally liaise with external stakeholders to ensure the best outcome for the member
- Provide input into operational processes and functionality
- Office‑based role
Who are we looking for?
The ideal candidate has a growth mindset and is passionate, self‑motivated, and takes pride in producing high‑quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast‑paced, dynamic workplace.
What you bring to the team:
- Experience working in a complex high pressure environment, operations or inbound call centre is desirable
- Exposure to social work or mental health industry through work or education is highly desirable
- Superior English communication skills - fluency in other languages is helpful but not required
- Experience managing multiple tasks
- Resilient
- Strong problem‑solving skills
Why join Sonder?
At Sonder, we thrive in a fast‑paced, high‑performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.
- 25 days annual leave plus public holidays
- Our employees and their families get free access to the Sonder app with 24/7 support.
- Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
- £500 annual contribution as part of your development plan + 2 days of study leave
- Employee Share Option Plan (ESOP) – share in Sonder’s success.
- Access £125 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
- Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.
Sonder is for Everyone
At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. Due to the nature of our industry, all Sonder employees are required to complete a DBS Check.
Care Specialist in Manchester employer: black.ai
Sonder is an exceptional employer that prioritises the wellbeing and growth of its team members, offering a vibrant work culture where collaboration and passion drive meaningful change. With generous benefits such as 25 days of annual leave, paid parental leave, and a commitment to employee development through financial contributions and study leave, Sonder empowers its employees to thrive both personally and professionally. Located in a dynamic environment, Sonder's mission to redefine workplace health and safety ensures that every team member plays a crucial role in making a positive impact on people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Care Specialist in Manchester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at black.ai.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from black.ai!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like black.ai, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at black.ai or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Care Specialist in Manchester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to black.ai:Before hitting send, make sure to tailor your application specifically to black.ai! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at black.ai
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
