Senior Product Designer, London, UK (contract)

Senior Product Designer, London, UK (contract)

London Freelance 60000 - 80000 £ / year (est.) Home office (partial)
black.ai

At a Glance

  • Tasks: Design innovative health solutions and enhance patient experiences in a fast-paced environment.
  • Company: Join Eucalyptus, a leader in personalised health and wellness.
  • Benefits: Flexible work, competitive salary, professional development, and private health insurance.
  • Other info: Collaborate with a motivated team and enjoy a vibrant office culture.
  • Why this job: Make a real impact on patient outcomes while shaping the future of healthcare design.
  • Qualifications: 4+ years in product design with a focus on user research and evidence-based solutions.

The predicted salary is between 60000 - 80000 £ per year.

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

  • 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global
  • Supported over 350k patients living with obesity across our 5 markets
  • Received selective NICE endorsement to provide services to the NHS
  • Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the role (What You’ll Be Doing)

We’re looking for a Senior Product Designer to be the second design hire on our UK team. This is a rare opportunity to help to shape the direction of the design function in our highest-growth market in a role where you’ll have real ownership and a broad remit. You’ll join our newly established UK Product and Engineering function to design for our UK-focused product squad, working across discovery, experimentation, and iterative product development on our award-winning app and internal tooling. You’ll play a foundational part in creating transformative patient experiences that are simple, evidence-led, and deliver tangible health outcomes for tens of thousands of patients. You’ll also help define how we embed design into our ways of working in the UK - from research and tooling to collaboration and feedback. This role is perfect for a senior designer who thrives on autonomy, enjoys close collaboration, and is excited about joining a small but fast-moving team.

In this role, you will:

  • Craft end-to-end design work for the UK product team - from research to wireframes and final UI, collaborating with the Senior Product Manager and Engineering Manager to design elegant solutions to complex problems
  • Facilitate customer research, including prototype testing, to level up usability and continuously iterate, using patient insights to actively improve our features and champion the patient’s voice
  • Contribute to the product vision for the UK product team. This will involve working closely with the Senior Product Manager to envision the future of the patient experience and contributing to the discovery process through research, competitor analysis and data
  • Champion best design practices and ways of working, evangelising design to the growing UK business and contributing to cross-border design and product team collaboration

About you (Who you are)

You're a talented Designer with a passion for health and excitement about building our expanding healthcare platform. You enjoy working in dynamic environments, solving complex problems, and creating thoughtful, user-centred design solutions that make a real impact.

Skills & Experience:

  • Product Design Experience (4+ years): You have dedicated product design experience in fast-paced, product-led environments. You've owned end-to-end design workflows, created comprehensive design systems, and shipped multiple impactful digital experiences - bonus points if it’s at a B2C company.
  • User Research Expertise: You've planned and conducted user interviews, moderated testing sessions, facilitated workshops, and created various fidelity prototypes to test assumptions and refine solutions.
  • Evidence-Based Approach: You validate your design decisions using competitive analysis, user research, and product data. You make compelling cases for your design choices based on both qualitative and quantitative insights.
  • Outcome-Driven Design: You design with clear business and patient outcomes in mind. You've created solutions that demonstrably improved engagement, conversion, or other key metrics that matter.
  • Independent Design Leadership: You confidently drive the design process from discovery to delivery, balancing user needs with business objectives. You know when to seek input and when to make autonomous decisions.

Behaviours & Attitudes

  • Patient-first mindset: You put patient outcomes above all else, ensuring every decision balances business growth with clinical excellence and exceptional care. You deeply understand and advocate for user needs. You can translate complex health journeys into intuitive, accessible, and emotionally resonant experiences.
  • Design Craft Excellence: You have a sharp eye for detail and take pride in your execution. You balance aesthetic quality with usability principles and maintain consistent standards across all touch points.
  • Systems Thinking: You design holistic solutions rather than isolated features. You recognize patterns, create scalable components, and consider how your work fits within the broader product ecosystem.
  • Collaborative Creation: You thrive in cross-functional environments, effectively communicating design decisions and incorporating feedback from product, engineering, and clinical teams without compromising your design vision.

Bonus Points

  • Experience in consumer technology products with a strong engagement focus
  • Experience designing healthcare or wellness products
  • Portfolio featuring both mobile applications and web platforms
  • Deep interest in digital health, especially in women’s health and preventative care

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. Here’s what makes joining Euc unique:

What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.

Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.

Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.

Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.

Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the UK

  • Be an owner: Your own stake in the business with our employee options program
  • Invest in your growth: Annual development budget plus 3 days of professional development leave
  • Work flexibly: Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration
  • Support your well-being: Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you
  • Take time off: 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year
  • Join a connected team: A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team - all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

Senior Product Designer, London, UK (contract) employer: black.ai

At black.ai, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a UK Events & Community Leader, you will have the opportunity to shape the automotive community while enjoying comprehensive benefits, professional development opportunities, and a culture that values creativity and collaboration. Join us in a location that is not only central to the industry but also rich in innovation and networking potential.

black.ai

Contact Details:

black.ai Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Senior Product Designer, London, UK (contract)

Show Off Your Skills with a Killer Portfolio

As a freelance UX/UI designer, your portfolio is your best mate. Make sure to showcase a variety of projects that highlight your design process, not just the final product. Include case studies that tell a story about how you approached the problem and the impact of your design solutions.

Get Involved in Design Communities

Dive into online design communities like Dribbble, Behance, or even UX forums on Reddit. These platforms not only allow you to showcase your work but also help you connect with potential clients and fellow designers. Plus, attending local design meetups or online webinars can open up freelance opportunities that aren’t advertised elsewhere.

Nail Your Pitch

When reaching out to potential clients, tailor your pitches to their specific needs. Highlight how your skills align with their projects and mention any related work you've done. Remember, clients love to see how you can add value to their business, so be clear about what you can bring to the table.

Leverage Social Media for Visibility

Showcase your design work on platforms like Instagram or LinkedIn. Post regularly and engage with your audience; ask for feedback on your designs or share insights into your creative process. This not only builds your brand but can lead to potential clients sliding into your DMs!

We think you need these skills to ace Senior Product Designer, London, UK (contract)

Communication Skills
Problem-Solving Skills
Compassion
Flexibility
Adaptability
Teamwork
Organizational Skills

Some tips for your application 🫡

Showcase Your Design Portfolio:As a freelance UX/UI designer, your portfolio is your golden ticket! Make sure it’s packed with your best work, showcasing your design process, user flows, and final products. Highlight projects that demonstrate not just your aesthetic skills but also your ability to solve real user problems.

Tailor Your Application to black.ai:When applying for the freelance role of Senior Product Designer, London, UK (contract) at black.ai, take a moment to research their style and design language. Customising your CV and portfolio to align with their brand aesthetics shows you're not just any designer, but the perfect fit for their team.

Crisp and Clear Proposals:When you pitch yourself, be direct about what you can bring to the table. Outline your skills clearly and mention your rates upfront. A straightforward proposal lets black.ai know you're professional and ready to hit the ground running!

Highlight Collaboration Experience:Freelance roles often involve working with various clients. Make sure to showcase any previous collaboration experiences in your CV. Mention how you’ve worked with developers, marketers, or stakeholders to create designs that keep all parties happy — that's a key selling point for us!

How to prepare for a job interview at black.ai

Showcase Your Portfolio like a Pro

Your portfolio is your calling card, so make sure it’s not just pretty but also tells a story. Arrange your best UX/UI design projects in a way that highlights your thought process, problem-solving skills, and the impact of your work. Talk about the challenges you faced and how you tackled them—freelancers need to show they can handle real-world problems.

Use Design Tools Effectively

Familiarity with design tools such as Figma, Sketch, and Adobe XD is crucial in our field. Be ready to discuss your experience with these tools in real scenarios. They might ask specific technical questions about how you’d approach a design problem or your workflow, so brush up on those details and think of examples from your previous freelance projects.

Prepare for Client-Centric Questions

As a freelancer, you'll be client-facing, so expect questions about handling client feedback and managing expectations. Prepare examples of how you've dealt with difficult situations or miscommunications in previous projects. Your ability to communicate effectively with clients is a major selling point, and it’s worth stressing how well you can read and meet their needs.

Demonstrate Flexibility and Self-Management

Freelance work requires a lot of self-discipline and time management. Be prepared to discuss how you organise your time, juggle multiple clients, and prioritise tasks. Sharing how you've successfully managed deadlines and client relationships in the past can really set you apart from the competition and show that you're more than just a designer—you're a complete package.