At a Glance
- Tasks: Drive success for Enterprise customers and maximise the value of our platform.
- Company: Join a global tech company focused on making work better for millions.
- Benefits: Equity, competitive salary, flexible working, and personal development opportunities.
- Other info: Inclusive culture with fun team events and a commitment to personal growth.
- Why this job: Be a trusted advisor and make a real impact in a dynamic environment.
- Qualifications: 10+ years experience with 5+ in customer-facing roles; fluent in French and English.
The predicted salary is between 60000 - 80000 £ per year.
Why join us? We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
An awesome opportunity has arisen for a French speaking Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries.
About you:
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Professional fluency in French and English
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
How you will spend your time:
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
You’ll also receive other perks such as:
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events
- Table tennis, board games, gym sessions, book club, and pet-friendly offices
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.
Senior Customer Success Manager (French Speaking) in London employer: black.ai
At SafetyCulture, we pride ourselves on being a forward-thinking global tech company that values innovation and personal ownership. As a Senior Customer Success Manager, you'll enjoy a vibrant work culture that encourages flexibility, professional growth, and community involvement, all while making a tangible impact on the lives of workers across various industries. With competitive salaries, equity opportunities, and a commitment to inclusivity, we ensure our team members thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. SafetyCulture loves innovation and problem-solving, so think of examples where you've done just that in your previous roles.
✨Tip Number 3
Show off your language skills! As a French-speaking candidate, make sure to highlight your bilingual abilities during interviews. It’s a big plus for connecting with diverse clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Success Manager (French Speaking) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a difference in our customers' lives and how you can contribute to our mission at SafetyCulture.
Tailor Your Experience:Make sure to highlight your relevant experience, especially with Enterprise customers. We’re looking for someone who can build strong relationships and drive business value, so share specific examples that showcase your skills in these areas.
Be Authentic:Don’t be afraid to show your true self in your application. We value authenticity and want to know what makes you unique. Share your story and how it aligns with our culture of innovation and collaboration.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at black.ai
✨Know Your Stuff
Before the interview, dive deep into SafetyCulture's products and services. Understand how they benefit customers, especially in industries like Manufacturing and Logistics. This will help you speak confidently about how you can drive success for Enterprise customers.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed Enterprise accounts. Highlight your ability to build relationships and drive business value, as this is crucial for the Senior Customer Success Manager role.
✨Practice Your French
Since fluency in French is a must, practice speaking about customer success scenarios in both French and English. This will not only boost your confidence but also demonstrate your bilingual skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in SafetyCulture's vision and growth strategy. Inquire about their approach to customer retention and how they leverage AI to enhance customer experiences. This will reflect your strategic mindset and genuine interest in the company.
