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- Tasks: Drive success for Enterprise accounts and ensure customers achieve their business goals.
- Company: Leading technology firm with a focus on customer success.
- Benefits: Equity potential, flexible working arrangements, and attractive perks.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: 10+ years in customer-facing roles, 5+ years with Enterprise customers.
- Other info: Dynamic role with opportunities for growth and retention.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology firm is seeking a French-speaking Senior Customer Success Manager to drive success across their Enterprise accounts. You will act as a trusted advisor, ensuring customers maximize the value of the platform and achieve their business goals.
The ideal candidate will have over 10 years of experience in customer-facing roles, with at least 5 years working with Enterprise customers.
The role includes responsibilities like:
- Customer retention
- Identifying growth opportunities
- Advocating for customer needs internally
Attractive benefits include equity potential and flexible working arrangements.
French-Speaking Enterprise CSM | Growth & Retention in London employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Enterprise CSM | Growth & Retention in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and how they help customers succeed. This will show you're genuinely interested and ready to be that trusted advisor they need.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role, especially your work with Enterprise customers. Highlight specific examples of how you've driven retention and growth in past roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're serious about joining us!
We think you need these skills to ace French-Speaking Enterprise CSM | Growth & Retention in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially with Enterprise customers. We want to see how you've driven success and retention in previous positions, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your skills align with our mission at StudySmarter. Remember to sprinkle in some passion for customer success!
Showcase Your Language Skills: Since this role requires French-speaking abilities, make sure to highlight your language skills prominently. If you’ve worked with French-speaking clients or in French-speaking environments, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at black.ai
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to Enterprise accounts. Be ready to discuss how you've used these metrics in your previous roles to drive retention and growth. This shows you understand the business side of customer success.
✨Showcase Your Advisory Skills
Prepare examples that highlight your experience as a trusted advisor. Think about specific instances where you helped customers achieve their goals or overcome challenges. This will demonstrate your ability to build strong relationships and advocate for customer needs.
✨Research the Company’s Platform
Familiarise yourself with the technology firm’s platform and its unique selling points. Understanding how it benefits Enterprise customers will allow you to speak confidently about how you can help clients maximise their value from it.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential challenges an Enterprise customer might face and how you would address them. This preparation will help you articulate your thought process and approach effectively.
