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- Tasks: Lead automation projects to enhance patient interactions and streamline support operations.
- Company: Eucalyptus is revolutionising healthcare with innovative weight management solutions and a commitment to patient care.
- Benefits: Enjoy flexible hybrid work, wellness allowances, personal development budgets, and 25 days holiday.
- Why this job: Join a passionate team making a real impact in healthcare while developing your career in a dynamic environment.
- Qualifications: 7+ years in process improvement or automation, with leadership experience; healthcare background preferred.
- Other info: Work from our vibrant London HQ three days a week, with opportunities for international collaboration.
The predicted salary is between 48000 - 84000 £ per year.
About Euc
We’re making good health last a lifetime
More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease.
Eucalyptus is the company behind Juniper , one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.
Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.
Since launching, we’ve grown fast to support millions of patients. In the last 12 months:
- We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.
- Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree – early backers of companies like Canva, Stripe, Uber and Airbnb.
What’s next?
In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.
We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.
If that gets you excited, let’s talk!
About the role
We\’re looking for a dedicated Intelligent Automations Manager to revolutionise how our patients interact with our support teams. In this critical London-based role, you\’ll lead a team focused on identifying, designing, and implementing automation solutions and process improvements to make patient interactions more seamless and efficient. Your work will directly enhance patient experience and scale our support operations, thriving in an international environment.
What You’ll Be Doing
- Strategy & Roadmap: Develop and execute a comprehensive strategy for automating patient interactions and optimising support workflows, including self-service, chatbots, and AI-driven solutions.
- Team Leadership: Lead, mentor, and inspire a team of specialists (e.g., process analysts, automation developers, CX designers) focused on automation and efficiency initiatives.
- Process Analysis & Design: Conduct in-depth analysis of current patient support processes to identify bottlenecks and opportunities for automation and efficiency gains. Design future-state processes that leverage technology.
- Solution Implementation: Oversee the end-to-end implementation of automation projects, from concept to deployment, ensuring solutions are robust, scalable, and meet defined success metrics.
- Collaboration: Work closely with Patient Support Operations, Product, Engineering, and Clinical teams to integrate automated solutions and ensure alignment with patient needs and business goals.
- Performance Monitoring: Define, track, and report on key metrics related to automation effectiveness (e.g., deflection rate, reduced AHT, improved CSAT, cost savings). Use data to drive continuous optimisation.
- Change Management: Lead change management efforts to ensure successful adoption of new tools and processes by both support teams and patients.
- Innovation & Research: Stay at the forefront of automation technologies, AI in customer service, and efficiency best practices, bringing new ideas and tools to the organisation.
About you (Who Are We Looking For)
- Minimum 7+ years of experience in roles focused on process improvement, automation, digital transformation, or operational efficiency, with at least 3 years in a leadership/team lead capacity. Experience in a healthcare or regulated industry, or high-volume customer service environment, is a strong plus.
- Proven experience with automation tools and platforms (e.g., RPA, chatbot platforms, AI/ML-driven support solutions). Strong analytical skills, capable of data-driven decision-making. Proficiency with CRM systems (e.g., Zendesk) and Atlassian products (Jira, Confluence) is highly valued.
- Exceptional ability to break down complex problems, identify root causes, and design innovative, scalable solutions.
- Strong leadership skills with a track record of building, developing, and inspiring high-performing teams. Excellent communication and stakeholder management abilities across diverse internal and international teams.
- Comfortable working in a fast-paced, evolving environment, demonstrating cultural awareness and adaptability within an international setting.
- This role is UK-based, requiring on-site presence at our London office 3 times a week. You will primarily work UK standard business hours, with some flexibility to accommodate occasional evening or weekend work as business needs dictate, especially when collaborating with international teams. Some travel may be required for internal meetings.
So, why join Eucalyptus?
- Make real impact, fast – We build in the open together, which helps us learn and iterate more quickly to deliver high-quality outcomes faster than anyone else. Helping impact patients’ lives for the better from the moment you join Euc.
- You’ll be supported to accelerate your career – Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
- You’ll work with others who are incredibly passionate about what they do – Our talent bar is high, and our work ethic is strong. You’ll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
- We also offer a range of benefits including
- Your own stake in the business with our employee options program
- Newly opened HQ in vibrant Old Street, designed for focus and collaboration
- A flexible hybrid setup: 3 days a week in our Old Street office
- A monthly wellness allowance, for you to spend on whatever wellness means to you
- A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
- 25 days holiday + bank holidays with an enhanced parental leave policy
- A fun office with regular socials including after-school sport, clubs, cycle kick-offs, and seasonal parties. We had our winter social in Paris last year!
- Your own MacBook and more!
- Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @eucalyptus.health
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
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Intelligent Automation Manager employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intelligent Automation Manager
✨Tip Number 1
Familiarise yourself with the latest automation technologies and tools relevant to healthcare. Understanding platforms like RPA and AI-driven solutions will not only enhance your knowledge but also demonstrate your commitment to innovation in patient support.
✨Tip Number 2
Network with professionals in the healthcare automation space. Attend industry events or webinars to connect with others who share your interests, as this can lead to valuable insights and potential referrals for the Intelligent Automation Manager role.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully led teams through change management processes. Highlighting your ability to inspire and mentor others will resonate well with Eucalyptus's focus on team development.
✨Tip Number 4
Prepare to discuss specific metrics you've used to measure the success of automation projects in previous roles. Being data-driven is crucial for this position, so having concrete examples ready will set you apart from other candidates.
We think you need these skills to ace Intelligent Automation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in process improvement, automation, and digital transformation. Emphasise any leadership roles you've held, especially in healthcare or customer service environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving patient interactions through automation. Mention specific tools and technologies you have experience with, and how they can benefit Eucalyptus's mission.
Showcase Analytical Skills: Provide examples of how you've used data to drive decision-making in previous roles. Highlight any metrics you've improved through automation or process changes, as this aligns with the role's focus on performance monitoring.
Demonstrate Leadership Experience: Discuss your experience in leading teams, particularly in fast-paced environments. Share examples of how you've mentored team members and driven successful change management initiatives.
How to prepare for a job interview at black.ai
✨Understand the Company and Its Mission
Before your interview, take some time to research Eucalyptus and its mission to improve health outcomes. Familiarise yourself with their products, especially Juniper, and understand how intelligent automation can enhance patient interactions within this context.
✨Showcase Your Leadership Experience
As an Intelligent Automation Manager, you'll be leading a team. Be prepared to discuss your previous leadership roles, focusing on how you've mentored and inspired teams in the past. Use specific examples to illustrate your ability to drive change and foster collaboration.
✨Demonstrate Analytical Skills
Highlight your analytical skills by discussing past experiences where you identified process bottlenecks and implemented automation solutions. Be ready to share metrics that demonstrate the success of your initiatives, as data-driven decision-making is crucial for this role.
✨Prepare for Collaboration Scenarios
Collaboration is key in this role, so think of examples where you've worked closely with cross-functional teams. Be ready to discuss how you ensured alignment between different departments, such as Patient Support Operations and Engineering, to achieve common goals.
