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- Tasks: Drive success for Enterprise accounts and ensure customers achieve their business goals.
- Company: Leading technology firm with a focus on customer success.
- Benefits: Equity potential, flexible working arrangements, and attractive perks.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: 10+ years in customer-facing roles, 5+ years with Enterprise customers.
- Other info: Dynamic environment with opportunities for growth and retention.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology firm is seeking a French-speaking Senior Customer Success Manager to drive success across their Enterprise accounts. You will act as a trusted advisor, ensuring customers maximize the value of the platform and achieve their business goals.
The ideal candidate will have over 10 years of experience in customer-facing roles, with at least 5 years working with Enterprise customers. The role includes responsibilities like:
- Customer retention
- Identifying growth opportunities
- Advocating for customer needs internally
Attractive benefits include equity potential and flexible working arrangements.
French-Speaking Enterprise CSM | Growth & Retention employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Enterprise CSM | Growth & Retention
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer success skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace French-Speaking Enterprise CSM | Growth & Retention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience with Enterprise customers and any relevant achievements that showcase your ability to drive success and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the French-Speaking Enterprise CSM role. Share specific examples of how you've helped customers achieve their goals and how you can bring that expertise to our team.
Showcase Your Language Skills: Since this role requires French-speaking abilities, don’t forget to mention your language proficiency clearly. If you have experience working in bilingual environments, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at black.ai
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to Enterprise accounts. Be ready to discuss how you've used these metrics in your previous roles to drive retention and growth. This shows you understand the importance of data in making informed decisions.
✨Showcase Your Advisory Skills
Prepare examples that highlight your experience as a trusted advisor. Think about specific instances where you helped customers achieve their business goals. This will demonstrate your ability to build strong relationships and advocate for customer needs effectively.
✨Research the Company’s Platform
Familiarise yourself with the technology firm’s platform and its unique selling points. Understanding how it benefits Enterprise customers will allow you to speak confidently about how you can help clients maximise their value from it during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking through potential challenges you might face in the role and how you would address them. This will show your proactive approach and readiness to tackle real-world issues.
