At a Glance
- Tasks: Lead technical discovery and design solutions for healthcare integration.
- Company: Join Heidi, a pioneering healthtech startup transforming patient care globally.
- Benefits: Flexible work, wellness days, personal development budget, and equity options.
- Other info: Fast-paced environment with opportunities for career growth and global influence.
- Why this job: Make a real impact in healthcare while working with a world-class team.
- Qualifications: 5+ years in Solution Engineering, strong communication, and integration knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Location: London
Employment Type: Full time
Department: Engineering
Who are Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era.
The Role
As a Solution Engineer, you’ll serve as the technical lead during the sales process — helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation. You’ll work closely with Account Executives, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, telephony and call system integrations (e.g., Twilio, WebRTC, SIP), and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every deal.
What you'll do:
- Technical Discovery & Qualification: Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
- Solution Design: Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
- Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
- RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
- Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer.
- Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.
What we’ll look for:
- 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software.
- Excellent communication skills.
- Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
- Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
- Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
- Comfortable operating autonomously in a fast-paced, early-stage environment.
- A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
- Bonus: Background in healthtech, startups, or regulated environments, plus hands‑on experience with telephony or voice integration systems (Twilio, WebRTC, SIP).
What do we believe in?
We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version. You’ll be surrounded by a world‑class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
- We will stop at nothing to improve patient care across the world.
- We design user experiences for joy and ship them fast.
- We make decisions in a flat hierarchy that prioritises the truth over rank.
- We provide the resources for people to succeed and give them the freedom to do it.
Why you’ll flourish working with us?
- Flexible work with a hybrid environment.
- Additional paid day off for your birthday and wellness days.
- Discounted corporate gym memberships.
- A generous personal development budget of $500 per annum.
- Learn from some of the best engineers and creatives, joining a diverse team.
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win.
- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups.
- If you have an impact quickly, the opportunity to fast track your startup career!
Help us reimagine primary care and change the face of healthcare around the world.
Forward Deployed Engineer - UK employer: black.ai
Heidi is an exceptional employer, offering a dynamic and flexible work environment in London that fosters innovation and collaboration among a diverse team of professionals. With a strong commitment to employee growth, including a generous personal development budget and equity opportunities, Heidi empowers its employees to make a meaningful impact in the healthcare sector while enjoying unique benefits like additional wellness days and discounted gym memberships.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer - UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare tech space. Attend meetups, webinars, or even just grab a coffee with someone in the industry. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past projects and how they relate to the role. Bring examples of your work, especially if it involves integration protocols or solution engineering. This will help you stand out as a credible candidate.
✨Tip Number 3
Prepare for those tricky questions! Research common technical questions related to SaaS and healthcare solutions. Practise your responses so you can communicate clearly and confidently during interviews. Remember, it’s all about showing you can think on your feet and solve problems.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Heidi. Tailor your application to highlight how your experience aligns with our mission to improve patient care. Let’s make a difference together!
We think you need these skills to ace Forward Deployed Engineer - UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Forward Deployed Engineer role. Highlight your relevant experience in solution engineering, especially in healthcare or SaaS, and show us how you can bring value to Heidi.
Show Off Your Communication Skills:Since you'll be working closely with technical and non-technical teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Technical Expertise:We want to see your knowledge of integration protocols and enterprise architecture. Make sure to mention any hands-on experience you have with tools like REST APIs, SAML/OIDC, or telephony systems in your application.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to see what you bring to the table!
How to prepare for a job interview at black.ai
✨Know Your Tech Inside Out
Make sure you’re well-versed in integration protocols like REST APIs and security standards. Be ready to discuss how these apply to healthcare systems, as you'll need to demonstrate your technical credibility during the interview.
✨Showcase Your Communication Skills
Since you'll be interacting with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare examples of how you've successfully communicated technical solutions to diverse audiences in the past.
✨Prepare for Real-World Scenarios
Think about potential challenges you might face in the role, such as objection handling or technical discovery. Prepare specific examples from your experience that showcase your problem-solving skills and ability to act as a trusted advisor.
✨Align with Heidi’s Mission
Familiarise yourself with Heidi's goals and values. Be ready to discuss how your background and experiences align with their mission to improve patient care. Showing genuine enthusiasm for their work can set you apart from other candidates.
