At a Glance
- Tasks: Lead technical discovery and design tailored solutions for healthcare integration.
- Company: Heidi, an innovative healthtech startup transforming healthcare with AI.
- Benefits: Flexible hybrid work, wellness days, personal development budget, and equity options.
- Other info: Fast-paced environment with opportunities for rapid career growth.
- Why this job: Join a mission-driven team making a global impact in healthcare technology.
- Qualifications: 5+ years in Solution Engineering, strong communication, and integration knowledge.
The predicted salary is between 70000 - 90000 € per year.
Location: London
Employment Type: Full time
Department: Engineering
Who are Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era.
The Role
As a Solution Engineer, you’ll serve as the technical lead during the sales process — helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation. You’ll work closely with Account Executives, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, telephony and call system integrations (e.g., Twilio, WebRTC, SIP), and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every deal.
What you’ll do:
- Technical Discovery & Qualification: Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
- Solution Design: Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
- Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
- RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
- Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer.
- Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.
What we’ll look for:
- 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software.
- Excellent communication skills.
- Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
- Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
- Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
- Comfortable operating autonomously in a fast-paced, early-stage environment.
- A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
- Bonus: Background in healthtech, startups, or regulated environments, plus hands‑on experience with telephony or voice integration systems (Twilio, WebRTC, SIP).
Why you’ll flourish working with us:
- Flexible work with a hybrid environment.
- Additional paid day off for your birthday and wellness days.
- Discounted corporate gym memberships.
- A generous personal development budget of $500 per annum.
- Learn from some of the best engineers and creatives, joining a diverse team.
- Become an owner, with shares (equity) in the company; if Heidi wins, we all win.
- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups.
- If you have an impact quickly, the opportunity to fast track your startup career!
Forward Deployed Engineer employer: black.ai
Heidi is an exceptional employer, offering a dynamic and flexible work environment in London that fosters innovation and collaboration among a diverse team of professionals. With a strong commitment to employee growth, including a generous personal development budget and the opportunity for equity ownership, Heidi empowers its employees to make a meaningful impact in the healthcare sector while enjoying unique benefits like additional wellness days and discounted gym memberships.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer
✨Tip Number 1
Get to know the company inside out! Research Heidi's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those technical demos! Brush up on your knowledge of integration protocols and be ready to discuss how you can tackle specific challenges. Show them you’re not just a fit on paper but also in practice.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Forward Deployed Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Forward Deployed Engineer role. Highlight your experience in solution engineering, especially in SaaS or healthcare, and show how your skills align with what we’re looking for at Heidi.
Showcase Your Technical Skills:We want to see your technical prowess! Be sure to mention your knowledge of integration protocols and any relevant experience with EMR systems. This is your chance to shine, so don’t hold back on the details!
Communicate Clearly:Since you'll be working with both technical and non-technical teams, it’s crucial to demonstrate your communication skills. Use clear, concise language in your application to show us you can bridge that gap effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at black.ai
✨Know Your Tech Inside Out
As a Forward Deployed Engineer, you'll need to demonstrate your technical expertise. Brush up on integration protocols like REST APIs and SAML/OIDC, and be ready to discuss how you've tackled similar challenges in past roles. This will show that you can hit the ground running.
✨Understand Heidi's Mission
Familiarise yourself with Heidi's goals and the impact of their AI Care Partner. Being able to articulate how your skills align with their mission to enhance healthcare will set you apart. Show them you're not just looking for a job, but that you're passionate about making a difference.
✨Prepare for Real-World Scenarios
Expect to engage in technical discovery discussions during the interview. Prepare examples of how you've led similar processes in the past, focusing on your problem-solving skills and ability to communicate complex ideas clearly to both technical and non-technical audiences.
✨Showcase Your Collaboration Skills
Heidi values teamwork, so be ready to discuss how you've worked with cross-functional teams in previous roles. Highlight your experience collaborating with sales, product, and engineering teams to deliver tailored solutions, as this will demonstrate your ability to thrive in their environment.
