Forward Deployed Engineer

Location: London

Employment Type: Full time

Department: Engineering

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era.

The Role

As a Solution Engineer, you’ll serve as the technical lead during the sales process — helping prospects understand what’s possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation. You’ll work closely with Account Executives, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, SSO, custom data workflows, telephony and call system integrations (e.g., Twilio, WebRTC, SIP), and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every deal.

What you’ll do:

• Technical Discovery & Qualification: Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
• Solution Design: Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
• Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
• RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
• Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer.
• Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.

What we’ll look for:

• 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software.
• Excellent communication skills.
• Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
• Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
• Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
• Comfortable operating autonomously in a fast-paced, early-stage environment.
• A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
• Bonus: Background in healthtech, startups, or regulated environments, plus hands‑on experience with telephony or voice integration systems (Twilio, WebRTC, SIP).

Why you’ll flourish working with us:

• Flexible work with a hybrid environment.
• Additional paid day off for your birthday and wellness days.
• Discounted corporate gym memberships.
• A generous personal development budget of $500 per annum.
• Learn from some of the best engineers and creatives, joining a diverse team.
• Become an owner, with shares (equity) in the company; if Heidi wins, we all win.
• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups.
• If you have an impact quickly, the opportunity to fast track your startup career!