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- Tasks: Manage a portfolio of 200 SMB customers and drive upsell opportunities.
- Company: Join Sitemate, a fast-growing tech company revolutionising the construction industry.
- Benefits: Competitive salary, equity options, flexible work, and generous leave policies.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in SaaS sales and strong time management skills.
- Other info: Collaborative culture with diverse teams and excellent career growth opportunities.
The predicted salary is between 54600 - 78000 ÂŁ per year.
The SMB Account Manager will manage a portfolio of ~200 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays. Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.
About Sitemate: Sitemate builds best-in-class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster. Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day.
Life at Sitemate: At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation. We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products.
How We Work:
- Transparency: Monthly All-Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance.
- High Velocity: We use best-in-class, integrated systems to eliminate manual work and give you the information you need to make fast, high-quality decisions.
- Hustle: You’ll be rewarded for performance.
- Autonomy: We focus on outcomes, not hours.
- Collaboration: You’ll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success.
What We Offer:
- Competitive, performance-based remuneration
- Equity options
- 20 days paid annual leave, plus sick, carer’s, and compassionate leave
- Parental leave - 16 weeks for primary and 6 weeks for secondary carers
- Learning & Development - professional growth budget and transparent career plans
- Laptop and home office setup budget
- Flexible work - remote or hybrid options
- Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
Equal Opportunity: We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities.
Day-to-Day:
- Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
- Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
- Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
- Partner closely with CSMs to stay across customer context, risks and timing.
- Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.
- Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
- Collaborate with SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.
Challenges: Balancing a relatively high-volume portfolio (200 accounts) in a fast-paced SMB velocity environment while maintaining enough depth to spot and advance meaningful expansion opportunities.
Who This Role Is For: Someone who thrives in a fast paced environment and loves uncovering, shaping, and delivering customer value.
Skills & Tools:
- Must Have: Strong prioritisation and time management, experience in SaaS sales environment, growth mindset, great collaborator.
- Nice to Have: Built world landscape knowledge & experience.
Account Manager, SMB employer: black.ai
Contact Detail:
black.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, SMB
✨Tip Number 1
Get to know the company inside out! Research Sitemate's products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Account Manager, SMB
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing accounts, upselling, and working in a fast-paced environment. We want to see how your skills align with what we do at Sitemate!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use numbers and specific examples to demonstrate how you’ve driven revenue growth or improved customer satisfaction in previous roles. This will help us see the impact you can bring to our team.
Be Authentic: Let your personality shine through in your application. We value transparency and authenticity at Sitemate, so don’t be afraid to show us who you are and what motivates you. A genuine approach can really make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at black.ai
✨Know Your Numbers
As an Account Manager, you'll be expected to manage a portfolio of around 200 SMB customers. Brush up on your metrics and be ready to discuss how you've driven revenue growth in previous roles. Highlight specific examples of upselling or cross-selling that led to significant results.
✨Understand the Product Inside Out
Familiarise yourself with Sitemate's flagship product, Dashpivot. Be prepared to explain how it helps teams transition from paper to digital workflows. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Showcase Your Time Management Skills
With a high-volume book of business, effective time management is crucial. Prepare to discuss your strategies for prioritising tasks and managing multiple accounts simultaneously. Use real-life examples to illustrate how you balance long-term expansion plays with short-term activities.
✨Collaborate and Communicate
This role requires close collaboration with Customer Success Managers and other teams. Be ready to share experiences where you've successfully worked with cross-functional teams. Emphasise your communication skills and how they’ve helped you drive customer value and achieve commercial outcomes.
