At a Glance
- Tasks: Support housing referrals linked to hospital discharges and coordinate essential administrative tasks.
- Company: Join a supportive team within the local government focused on community welfare.
- Benefits: Enjoy a local government pension, flexible working hours, and exciting career opportunities.
- Other info: Opportunity for part-time or job share; travel across Leicester, Leicestershire, and Rutland required.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a dynamic environment.
- Qualifications: Administrative experience and strong communication skills are essential; experience with vulnerable individuals is a plus.
The predicted salary is between 26403 - 28598 € per year.
The Housing Enablement Team is looking for a Hospital Housing Triage Officer to support the timely triage, coordination and administration of housing-related referrals linked to hospital discharge and community support. This role will act as the first point of contact for the Housing Enablement Team, managing the duty phone and inbox, receiving referrals and enquiries from partners, medical professionals and other agencies.
You will gather relevant information, record accurate case notes, screen and triage referrals in line with agreed processes, and ensure matters are directed to the appropriate officer where further support is required. You will also provide essential administrative and coordination support to the team and Service Manager, helping to maintain accurate records, update spreadsheets and service data, support performance monitoring, arrange practical discharge-related support, and assist officers in hospitals or community settings when required.
You will be expected to communicate professionally and sensitively with partners, patients, family members and professionals, particularly where individuals may be vulnerable, distressed or experiencing complex housing circumstances. You will also need to be confident handling confidential information, escalating concerns appropriately, and supporting the team to deliver safe and timely outcomes.
Qualifications
- A good working knowledge of Word, Excel and SharePoint, with administrative experience.
- The ability to work with minimum supervision and prioritise own workload.
- Experience of dealing with enquiries by telephone and email.
- The ability to communicate sensitively and professionally with patients, families, professionals and partner agencies.
- Experience of working in a pressured environment.
- Previous experience of working with vulnerable people, or a clear interest in developing within this area.
Additional Requirements
This post will require an Enhanced Disclosure and Barring Service check (DBS check). All offers of employment will be conditional upon receipt of a satisfactory DBS check. You will also need access to a vehicle, a full driving licence and business insurance to travel across Leicester, Leicestershire and Rutland as required.
Scope of Service
The role supports the Housing Enablement Team across the three UHL hospitals – Leicester Royal Infirmary, Glenfield Hospital and Leicester General Hospital – as well as community hospitals across Leicester, Leicestershire and Rutland, the Bradgate Mental Health Unit, mental health rehabilitation units and Mental Health Services for Older Persons wards. You may therefore be required to visit these sites to support service delivery, attend meetings or assist with events.
Benefits
Local government pension scheme, exciting career opportunities and flexible working including a flexi-time scheme.
Equal Opportunities
Blaby District Council is committed to equality of opportunity for all, and welcomes applications from all diversities. We are committed to the employment and career development of disabled people and those in the Armed Forces, and therefore offer a Guaranteed Interview Scheme. We also support the Armed Forces Covenant.
Hospital Housing Triage Officer in Narborough employer: Blaby District Council
Blaby District Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working options, including part-time and job share opportunities, as well as a commitment to equality and diversity, employees can thrive in a dynamic environment while making a meaningful impact on the community. The role of Hospital Housing Triage Officer provides a unique chance to engage with vulnerable individuals and collaborate across various healthcare settings, ensuring timely support and coordination for those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Housing Triage Officer in Narborough
✨Tip Number 1
Network like a pro! Reach out to people in the housing and healthcare sectors. Attend local events or join online forums where you can connect with professionals who might know about job openings or can give you insider tips.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially those related to handling sensitive situations or working under pressure. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Showcase your soft skills! In your conversations and interviews, highlight your ability to communicate sensitively and professionally. Share examples of how you've supported vulnerable individuals in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hospital Housing Triage Officer in Narborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Hospital Housing Triage Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of communication with vulnerable individuals and professionals, emphasise your ability to communicate sensitively and professionally. Share examples of how you've handled similar situations in the past.
Highlight Relevant Experience:If you've worked with vulnerable people or in a pressured environment before, make sure to mention it! We want to see how your background prepares you for the challenges of this role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Blaby District Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospital Housing Triage Officer. Familiarise yourself with the key tasks like triaging referrals and managing communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves sensitive communication with vulnerable individuals, practice how you would handle various scenarios. Think about how to convey empathy while maintaining professionalism. You might even want to role-play with a friend to get comfortable with your responses.
✨Showcase Your Administrative Skills
Be ready to discuss your experience with tools like Word, Excel, and SharePoint. Prepare examples of how you've used these skills in previous roles, especially in high-pressure environments. Highlighting your organisational abilities will demonstrate that you can manage the workload effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Housing Enablement Team and their processes. This shows that you're engaged and eager to learn more about how you can contribute to their mission, making you a standout candidate.
