Hospital Housing Triage Officer in Leicester

The Housing Enablement Team is looking for a Hospital Housing Triage Officer to support the timely triage, coordination and administration of housing-related referrals linked to hospital discharge and community support. This is an exciting opportunity to join a friendly and committed team, helping to deliver a responsive, high-quality service to patients, partners and professionals across Leicester, Leicestershire and Rutland.

The role will act as the first point of contact for the Housing Enablement Team, managing the duty phone and inbox, receiving referrals and enquiries from partners, medical professionals and other agencies. You will gather relevant information, record accurate case notes, screen and triage referrals in line with agreed processes, and ensure matters are directed to the appropriate officer where further support is required. You will also provide essential administrative and coordination support to the team and Service Manager, helping to maintain accurate records, update spreadsheets and service data, support performance monitoring, arrange practical discharge-related support, and assist officers in hospitals or community settings when required.

Candidates must have:

• A good working knowledge of Word, Excel and SharePoint, with administrative experience
• The ability to work with minimum supervision and prioritise their own workload
• Experience of dealing with enquiries by telephone and email
• The ability to communicate sensitively and professionally with patients, families, professionals and partner agencies
• Experience of working in a pressured environment
• Previous experience of working with vulnerable people, or a clear interest in developing within this area

You will be expected to communicate professionally and sensitively with partners, patients, family members and professionals, particularly where individuals may be vulnerable, distressed or experiencing complex housing circumstances. You will also need to be confident handling confidential information, escalating concerns appropriately, and supporting the team to deliver safe and timely outcomes.

This post will be based at Blaby District Council. However, the role supports the Housing Enablement Team across the three UHL hospitals, Leicester Royal Infirmary, Glenfield Hospital and Leicester General Hospital, as well as community hospitals across Leicester, Leicestershire and Rutland, the Bradgate Mental Health Unit, mental health rehabilitation units and Mental Health Services for Older Persons wards. You may therefore be required to visit these sites to support service delivery, attend meetings or assist with events.

This role will require an Enhanced Disclosure and Barring Service check (known as a DBS check). All offers of employment will be made conditional upon receipt of the satisfactory DBS check. You will also need access to a vehicle, a full driving licence and business insurance to travel across Leicester, Leicestershire and Rutland as required.

Benefits of working with us include a local government pension scheme, exciting career opportunities and flexible working including a flexi-time scheme. Blaby District Council is committed to equality of opportunity for all, and we welcome applications from all diversities. We are committed to the employment and career development of disabled people and those in the Armed Forces, and therefore as a Disability Confident Employer and to show that we commit to the Armed Forces Covenant, we offer a Guaranteed Interview Scheme. Further information can be found on our jobs page.