At a Glance
- Tasks: Support housing referrals linked to hospital discharges and coordinate essential administrative tasks.
- Company: Join a supportive team within the local government focused on community welfare.
- Benefits: Enjoy a local government pension, flexible working hours, and exciting career opportunities.
- Other info: Opportunity for part-time or job share; travel across Leicester, Leicestershire, and Rutland required.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a dynamic environment.
- Qualifications: Administrative experience and strong communication skills are essential; experience with vulnerable individuals is a plus.
The predicted salary is between 26403 - 28598 € per year.
The Housing Enablement Team is looking for a Hospital Housing Triage Officer to support the timely triage, coordination and administration of housing-related referrals linked to hospital discharge and community support. This role will act as the first point of contact for the Housing Enablement Team, managing the duty phone and inbox, receiving referrals and enquiries from partners, medical professionals and other agencies.
You will gather relevant information, record accurate case notes, screen and triage referrals in line with agreed processes, and ensure matters are directed to the appropriate officer where further support is required. You will also provide essential administrative and coordination support to the team and Service Manager, helping to maintain accurate records, update spreadsheets and service data, support performance monitoring, arrange practical discharge-related support, and assist officers in hospitals or community settings when required.
You will be expected to communicate professionally and sensitively with partners, patients, family members and professionals, particularly where individuals may be vulnerable, distressed or experiencing complex housing circumstances. You will also need to be confident handling confidential information, escalating concerns appropriately, and supporting the team to deliver safe and timely outcomes.
Qualifications
- A good working knowledge of Word, Excel and SharePoint, with administrative experience.
- The ability to work with minimum supervision and prioritise own workload.
- Experience of dealing with enquiries by telephone and email.
- The ability to communicate sensitively and professionally with patients, families, professionals and partner agencies.
- Experience of working in a pressured environment.
- Previous experience of working with vulnerable people, or a clear interest in developing within this area.
Additional Requirements
This post will require an Enhanced Disclosure and Barring Service check (DBS check). All offers of employment will be conditional upon receipt of a satisfactory DBS check. You will also need access to a vehicle, a full driving licence and business insurance to travel across Leicester, Leicestershire and Rutland as required.
Scope of Service
The role supports the Housing Enablement Team across the three UHL hospitals – Leicester Royal Infirmary, Glenfield Hospital and Leicester General Hospital – as well as community hospitals across Leicester, Leicestershire and Rutland, the Bradgate Mental Health Unit, mental health rehabilitation units and Mental Health Services for Older Persons wards. You may therefore be required to visit these sites to support service delivery, attend meetings or assist with events.
Benefits
Local government pension scheme, exciting career opportunities and flexible working including a flexi-time scheme.
Equal Opportunities
Blaby District Council is committed to equality of opportunity for all, and welcomes applications from all diversities. We are committed to the employment and career development of disabled people and those in the Armed Forces, and therefore offer a Guaranteed Interview Scheme. We also support the Armed Forces Covenant.
Hospital Housing Triage Officer employer: Blaby District Council
Blaby District Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working options, including part-time and job share opportunities, as well as a commitment to equality and diversity, employees can thrive in a meaningful role that directly impacts the community. The council also provides access to a local government pension scheme and exciting career development opportunities across various health and housing services in Leicester, Leicestershire, and Rutland.
StudySmarter Expert Advice🤫
We think this is how you could land Hospital Housing Triage Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and healthcare sectors. Attend local events or join online forums where you can connect with professionals who might know about job openings or can give you insider tips.
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, so grab a friend or family member and do some mock interviews. Focus on how you’d handle sensitive situations, as that’s key for this role.
✨Tip Number 3
Showcase your soft skills! When you get the chance to chat with potential employers, highlight your ability to communicate sensitively and professionally. Share examples of how you've supported vulnerable individuals in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the time to engage with us directly.
We think you need these skills to ace Hospital Housing Triage Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Hospital Housing Triage Officer. We want to see how you can contribute to our Housing Enablement Team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your administrative skills and experience in handling sensitive situations. Remember, less is often more!
Showcase Your Communication Skills:Since this role involves a lot of interaction with vulnerable individuals and professionals, make sure to demonstrate your ability to communicate sensitively and professionally. We’re looking for someone who can handle enquiries with care, so let that shine through in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Blaby District Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospital Housing Triage Officer. Familiarise yourself with the key tasks like triaging referrals and managing communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves sensitive communication with vulnerable individuals, practice how you would handle various scenarios. Think about how to convey empathy while maintaining professionalism. You might even want to role-play with a friend to get comfortable with your responses.
✨Showcase Your Administrative Skills
Be ready to discuss your experience with tools like Word, Excel, and SharePoint. Prepare examples of how you've used these skills in previous roles, especially in high-pressure environments. Highlighting your organisational abilities will demonstrate that you can manage the workload effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, support for staff, or how success is measured in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
