Operations Manager (Full Time or Part Time)

Working Hours: Monday to Friday, 35 hour week (Flexitime) OR open to part time (hours tbd)

Reporting to: Fractional CFO

About BKL

BKL is a Top 40 accountancy and advisory business supporting a diverse client base, from entrepreneurs and high-net-worth individuals to ambitious owner-managed businesses and multinational groups. With a legacy spanning over 130 years, we’ve evolved into a modern, purpose-driven business that balances profit with impact. We are proud to be a certified B Corp, reflecting our commitment to sustainability, transparency, and responsible governance.

A Message from the Hiring Manager

I am really excited to share this opportunity to join our Fractional CFO team as Operations Manager. We are a small but ambitious team, providing finance leadership and management support to our clients on a fractional basis. We are looking for someone with great people skills, who is organised, proactive and comfortable working across systems, teams and processes. We also need someone with the confidence to identify where systems aren’t working and suggest solutions. It’s a role with the ability to have a strong impact on our operations, and an opportunity to help shape how a growing part of the firm operates. We are open to flexible working options, and this role could be part time.

As an Operations Manager supporting the CxO team, you’ll be at the heart of delivering high-quality advisory services ensuring our resources are aligned, coordinated, and effectively managed. Working across a fast-paced professional services environment, you will play a pivotal role in balancing the needs of client work, team capacity, and operational priorities. You will play a key role in optimising team effectiveness by supporting how resources are planned, tracked and deployed across engagements. By maintaining clear visibility of the pipeline, capacity and demand, you will help balance workloads and ensure the team is set up for success. Your ability to coordinate, communicate, and work with data will directly contribute to strong delivery outcomes and an efficient, well-supported CxO team.

How You’ll Make a Difference

• Resource Planning & Allocation
  • Support resource allocation (including CxO consultants) across CxO and advisory projects, ensuring alignment of skills, availability and priorities
  • Maintain and manage resourcing trackers and capacity planning tools, maintaining an ongoing dialogue with CxO leadership to pre-empt resource gaps
  • Monitor utilisation and highlight potential gaps or conflicts in workload
  • Support forward planning and forecasting of demand
  • Facilitate the growth of team members by aligning projects with professional goals, providing opportunities for training and mentorship
• Administrative & Operational Support
  • Provide proactive administrative support to CxO team members including diary, meeting, and any travel coordination
  • Act as a central point of coordination across teams
  • Provide support to CxO team with CRM monitoring and updates
  • Support CxO team leads with client take on procedures – from drafting proposals and engagement contracts, through to client onboarding
  • Manage shared inboxes and ensure timely and professional communication
  • Coordinate internal meetings, events, and client engagements
• Stakeholder Engagement
  • Work closely with the CxO team members (including CxO consultants) and wider stakeholders to understand resourcing and operational needs and identify solutions to fulfil them
  • Communicate clearly and regularly with stakeholders on priorities, capacity, and adjustments for future resourcing
  • Ensure regular contact with CxO consultants, including organisation of team days, meetings and events
  • Maintain transparent and supportive communication with team members (including CxO consultants) regarding project assignments and workload expectations
  • Build strong working relationships across the organisation
• Data & Reporting
  • Maintain and analyse resourcing data to inform strategic decisions and report on team utilisation, availability, and project alignment
  • Support reporting on CRM and pipeline data, providing insights to support informed decision-making
  • Regularly update and refine resourcing and pipeline tools and dashboards, providing actionable insights to senior management
• Process Improvement
  • Continuously assess and improve administrative and resourcing processes
  • Support implementation of relevant tools and enhancements to ways of working

You’ll Be Ideal for This Role If You Have:

• Experience
  • Proven experience in resource or workforce management, ideally within a professional services or consultancy environment
  • Familiarity with Excel, Power BI, or other data analysis tools is beneficial
• Skills
  • Strong analytical skills with experience using resource planning and tracking tools
  • Excellent interpersonal and communication skills, with the ability to influence and collaborate with various levels of stakeholders
  • A proactive problem-solver with strong decision-making skills, able to quickly assess situations and develop effective solutions
  • Exceptional organisational abilities, with a talent for managing multiple priorities and adapting to changing needs
  • A genuine commitment to helping team members reach their potential through thoughtful resourcing and career development opportunities
  • Comfortable working in a fast-paced environment and skilled at managing competitive priorities under tight deadlines

Our Values

At BKL, we live by five core values: Think Big – Be curious, brave, and open to new ideas. In It Together – Collaborate, care, and build an inclusive culture. Take Pride – Strive for excellence and believe in your impact. Do the Right Thing – Act with integrity, honesty, and fairness. Enjoy It – Bring your whole self to work and have fun doing it.

Working With Us: Your Benefits, Wellbeing & Development

At BKL, we’re committed to creating a people-first workplace where everyone can thrive. We offer a carefully curated benefits package, wellbeing support and meaningful development opportunities that empower you to grow your career.

Snapshot of our Benefits Package

We’ve designed a flexible, sustainable set of benefits to support your life at work and beyond:

• Private Medical Insurance (PMI) – including mental health cover, hospital treatment & 24/7 GP access
• Health Cash Plans – covering everyday costs like dental, optical & physiotherapy and an Employee Assistance Programme
• Pension scheme – helping you save for retirement in a tax-efficient way
• Group Life Assurance – peace of mind with financial protection for your loved ones
• Cashback & savings portal – discounts across hundreds of high-street and online retailers
• Cycle to Work Scheme – spread the cost of a new bike and accessories tax-free
• Electric Vehicle Scheme – sustainable transportation options that include roadside support and servicing
• Free Mortgage Advice – expert guidance for your home-buying journey
• Season Ticket Loan – support with travel expenses
• Enhanced Family Leave – generous leave policies for family-related needs
• Holiday Entitlement – generous entitlement which increases with promotion

Development & Growth

We don’t just offer jobs, we support careers:

• Clear development pathways and progression frameworks
• Professional qualifications support – including study time and funding
• Internal mentoring, coaching, and buddying schemes
• Leadership development programmes to help you grow with us
• Regular check-ins and performance conversations – driven by your goals, not just metrics

Take Your Next Step

Our recruitment process typically involves three stages: An introductory Teams call with our Talent Acquisition team. A first-stage interview with two team members. A final interview at our London office, including a tour to give you a feel for our working environment.

Compliance & Equal Opportunities

In addition to the responsibilities listed above, you will be required to undertake GDPR training in order to fully understand the regulations and ensure all work is carried out in a compliant manner. As part of any recruitment process, BKL collects and processes personal data relating to job applicants. BKL is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. BKL is an equal opportunities employer and positively encourages applications from suitably qualified candidates eligible to work in the UK. We’re proud to be one of the few Certified B Corporations in the accountancy sector. In joining us, you’ll become part of a business that’s committed to balancing profit and purpose.

Take your next step

By applying, you consent to the processing of your personal data for recruitment purposes, in line with UK GDPR. Your information will be used securely, only for recruitment, and won’t be shared without your consent.