bk plus is recruiting a Second Line IT Support Technician to deliver advanced technical support to end users and resolve incidents escalated from the first line. You will diagnose hardware, software, network and system issues, install and maintain IT infrastructure, and document all resolutions in our service management system.
You will also collaborate with third-party vendors, deploy software updates and security measures, and contribute to IT process improvements.
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2nd Line IT Support Technician — Hybrid Role employer: bk plus
At bk plus, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters professional growth and development. Our Birmingham office provides a dynamic environment where you can thrive, with opportunities for continuous learning and a diverse client portfolio that keeps your work engaging and meaningful. Join us to be part of a team that values your contributions and encourages a healthy work-life balance.
