At a Glance
- Tasks: Provide advanced IT support, troubleshoot issues, and maintain IT infrastructure.
- Company: Join a dynamic team at bk plus, committed to innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, health access, and a Green Car Scheme.
- Other info: Opportunity for growth and involvement in exciting IT projects.
- Why this job: Make a real impact by solving tech problems and enhancing user experience.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction.
As a 2nd Line IT Support Technician your role will include:
- Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions.
- Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required.
- Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment.
- Document all resolution activities in the service management system, ensuring accurate and up-to-date records.
- Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution.
- Assist with the deployment of software updates, patches, and security measures across the organisation.
- Contribute to the development and continual improvement of IT support processes and documentation.
- Participate in IT projects, including system upgrades, rollouts, and migrations as directed by IT management.
- Maintain compliance with organisational policies and procedures, including data protection and information security standards.
The Ideal 2nd Line will have:
- Proven experience in an IT support role, preferably within a second line or similar capacity.
- A strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.
- Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong organisational skills and the ability to prioritise workload effectively.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential.
In return bk plus will offer:
- 25 days holiday + bank holidays
- Access to an EAP system
- 24 hour access to GP
- Access to a Green Car Scheme
- 4X death in service
Please note for a short period the role may involve working from an office in Aldridge before working in Lichfield.
2nd Line IT Support Technician employer: bk plus
At bk plus, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters employee growth and development. With competitive benefits such as 25 days of holiday, access to a Green Car Scheme, and a comprehensive Employee Assistance Programme, we ensure our team members feel valued and empowered. Located in Lichfield, our dynamic environment encourages collaboration and innovation, making it an ideal place for IT professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Brush up on common technical questions and scenarios related to 2nd Line IT Support. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially any second line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and technical knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line IT Support Technician role. Share specific examples of how you've resolved complex issues and improved processes in previous jobs – we love a good success story!
Show Off Your Problem-Solving Skills:In your application, highlight your problem-solving abilities. We’re looking for someone who can think on their feet and tackle challenges head-on. Mention any specific incidents where you’ve successfully diagnosed and resolved technical issues under pressure.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join the StudySmarter team!
How to prepare for a job interview at bk plus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as Microsoft 365. Be ready to discuss how you've tackled complex technical incidents in the past, and have examples at the ready to showcase your problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice how you can simplify jargon. During the interview, demonstrate your ability to communicate clearly and effectively, perhaps by walking through a troubleshooting scenario.
✨Be Ready for Real-World Scenarios
Prepare for situational questions that might involve diagnosing hardware or network issues. Think about how you would approach these problems and be ready to explain your thought process step-by-step.
✨Highlight Your Teamwork and Collaboration
This role involves working with third-party vendors and collaborating with your team. Share examples of how you've successfully worked in a team environment, especially when it comes to resolving incidents or improving IT processes.
