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For Companies At a Glance
- Tasks: Provide advanced IT support and resolve technical issues for users.
- Company: Join a diverse and inclusive tech company focused on innovation.
- Benefits: Earn up to £33,000 with great health benefits and a Green Car Scheme.
- Why this job: Make a real impact by solving complex IT challenges and improving user experience.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction.
Brief Job Description
- Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions.
- Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required.
- Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment.
- Document all resolution activities in the service management system, ensuring accurate and up-to-date records.
- Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution.
- Assist with the deployment of software updates, patches, and security measures across the organisation.
- Contribute to the development and continual improvement of IT support processes and documentation.
- Participate in IT projects, including system upgrades, rollouts, and migrations as directed by IT management.
- Maintain compliance with organisational policies and procedures, including data protection and information security standards.
Requirements for the role
- Proven experience in an IT support role, preferably within a second line or similar capacity.
- Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.
- Experience troubleshooting network issues (LAN, WAN, Wi-Fi, VPN) and basic server administration.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong organisational skills and the ability to prioritise workload effectively.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential.
Benefits
- A salary of up to £33,000
- Access to an EAP system
- 24 hour access to GP
- Access to a Green Car Scheme
- 4X death in service
Diversity & Inclusion at bk plus
At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.
Second Line IT Support Technician in Aldridge employer: BK PLUS LIMITED
Contact Detail:
BK PLUS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line IT Support Technician in Aldridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Prepare by researching common IT support scenarios and practice explaining your problem-solving process. Remember, they want to see how you think under pressure, so stay calm and confident.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your hands-on experience with troubleshooting and IT systems can really set you apart from the crowd.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Make sure your application stands out by tailoring it to the specific role and showcasing your relevant experience.
We think you need these skills to ace Second Line IT Support Technician in Aldridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any second line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Second Line IT Support Technician role. Share specific examples of how you've resolved complex technical issues and improved processes in previous jobs.
Show Off Your Soft Skills: While technical skills are crucial, we also value communication and interpersonal skills. Make sure to mention any experiences where you’ve successfully explained tech concepts to non-tech users or collaborated with teams to solve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BK PLUS LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac operating systems, as well as Microsoft 365. Be ready to discuss how you've tackled both basic and complex technical issues in the past, as this will show your problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex ideas and how that helped resolve issues.
✨Demonstrate Your Troubleshooting Process
Prepare to walk through your troubleshooting process during the interview. Use specific examples from your experience to illustrate how you diagnose and resolve hardware, software, and network issues effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life IT support situations. Think about past experiences where you had to escalate issues or collaborate with third-party vendors, and be ready to share those stories.
