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For Companies At a Glance
- Tasks: Lead service design and transition projects, ensuring high quality and consistency.
- Company: BJSS is a dynamic tech consultancy known for its innovative managed services.
- Benefits: Enjoy flexible working, health support, life assurance, and discounts on lifestyle brands.
- Why this job: Join a supportive team, inspire others, and make a real impact in service management.
- Qualifications: Extensive experience in ITIL processes and service management required.
- Other info: Hybrid working model with opportunities for training and community engagement.
The predicted salary is between 43200 - 72000 £ per year.
About the Role
As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:
Thought Leadership
Objectives
To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.
People Management
Provide support and mentoring to those who join the Service Design and Transition function.
Raising awareness of BJSS (Managed Services)
Support the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication for example townhalls, conferences, meet ups, Spotlight.
Collective Management Responsibilities
About You
We’d love to hear from you if:
Overall, you are ambitious, enthusiastic, and looking to help grow BJSS while maintaining the positive working culture that we have established in Managed Service.
Experience
Some of the Perks
Service Design and Transition Manager employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager
✨Tip Number 1
Network with professionals in the service design and transition field. Attend industry events, webinars, or local meetups to connect with people who work at BJSS or similar companies. This can give you insights into their culture and values, which can be beneficial during interviews.
✨Tip Number 2
Familiarise yourself with ITIL service processes and the specific tools mentioned in the job description. Consider taking online courses or certifications that can enhance your knowledge and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your experience in managing service transitions and designing service structures. Think of specific examples where you've successfully implemented these processes, as this will showcase your expertise and problem-solving skills during the interview.
✨Tip Number 4
Showcase your leadership and mentoring abilities by preparing anecdotes that highlight how you've supported team members in previous roles. This aligns with the company's emphasis on people management and can set you apart from other candidates.
We think you need these skills to ace Service Design and Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITIL service processes, service design, and transition. Use specific examples that demonstrate your ability to lead teams and manage service operations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in thought leadership and people management.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. For instance, describe how you improved service delivery or implemented new service structures that enhanced client satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at BJSS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Design and Transition Manager. Familiarise yourself with ITIL service processes and be ready to discuss how your experience aligns with the key tasks outlined in the job description.
✨Showcase Your Leadership Skills
Since the role requires leading by example and mentoring team members, prepare examples from your past experiences where you've successfully led a team or project. Highlight your ability to inspire and motivate others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think about challenges you've faced in service design and transition, and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Communication Skills
Excellent written and verbal presentation skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would communicate complex ideas to both technical and non-technical stakeholders.
