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For Companies At a Glance
- Tasks: Lead service design and transition projects, ensuring quality and consistency across multiple clients.
- Company: Join BJSS, a leading tech consultancy known for its innovative approach and supportive culture.
- Benefits: Enjoy flexible working, health support, life assurance, and generous annual leave.
- Why this job: Be part of a dynamic team that values continuous improvement and personal growth.
- Qualifications: Extensive experience in ITIL processes and service management is essential.
- Other info: Opportunities for social engagement and community involvement await you!
The predicted salary is between 48000 - 72000 £ per year.
About the Role
As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities :
Thought Leadership
- Provide input to our Managed Service Design and Transition Strategy
- Help to develop robust and repeatable templated Service Design, Transition & Acceptance processes
- Aligning Service Design and Transition to business processes
Objectives
To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.
- Service Discovery Current Support – capturing and understanding the ‘as is’Maturity assessment – where appropriate / needed conducting a service support maturity assessment
- Service Design Service Design PackageDefine Service Support Scope – Scope of the services to be supported including the application and infrastructureDefine Service Support ModelAgree Service Level AgreementsDefine Service Process ModelAgree Support Runbook contentAgree toolset needed to provide support and monitorDefine Roles and ResponsibilitiesDefine Managed Service reports and reviewsDefine Service Transition PlanDefine the Security approachAgree third party integration
- Service Transition Build the Service Transition planFollow and report on Service Transition TimelinesAgree Service Transition milestoneCreate and maintain Service Acceptance CriteriaCreate the required support processesSetup and configure the toolsetEstablish the monitoring and alerting toolsDefine Tech handover approachEnvironment handover and timescalesHandover to the SDMs
People Management
Provide support and mentoring to those who join the Service Design and Transition function.
Raising awareness of BJSS (Managed Services)
Support the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication for example townhalls, conferences, meet ups, Spotlight.
Collective Management Responsibilities
- Learning & Development
- Academy Support
- Events & Marketing
- Business Development, Bids & Pre-sales
- To provide Service Management and Managed Service consultancy for perspective client engagements
- To work with the wider business and support the early involvement of Managed Service in client conversations
- Flexibility to work in a Service Delivery Manager operational role across a number of Managed Service engagements, varying in specialism and discipline, as per client and project demands
About You
We’d love to hear from you if :
- You lead by example.
- You can take responsibility and have a mind-set for continuous improvement.
- You have strong interpersonal skills and can listen to others.
- You have good presentation skills both written and verbal.
- You can inspire and motivate team members.
- You can provide effective feedback.
- You can mentor and guide team members.
Overall, you are ambitious, enthusiastic, and looking to help grow BJSS while maintaining the positive working culture that we have established in Managed Service.
Experience
- Deep and wide experience of ITIL service process architecture, service design, service transition and implementation in large-scale service management organisations
- Experienced in Service Operations across a range of Managed Services engagements
- End‑to‑end and appropriate Managed Services architecture and design that meets the customer’s needs including creation and delivery of presentations and supporting bid material
- Track record in delivering Continuous Service Improvements
- Experience with a wide range of service management toolsets
- Wide ranging experience of Design and Implementing new service structures
Some of the Perks
- Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
- Industry leading health and wellbeing plan – we partner with several wellbeing support functions to cater to each individual\’s need, including 24 / 7 GP services, mental health support, and other
- Life Assurance (4 x annual salary)
- 25 days annual leave plus bank holidays
- Hybrid working – Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
- Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
- An industry‑leading referral scheme with no limits on the number of referrals
- Flexible holiday buy / sell option
- Electric vehicle scheme
- Training opportunities and incentives – we support professional certifications across engineering and non‑engineering roles, including unlimited access to O’Reilly
- Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
- You will become part of a squad with people from different areas within the business who will help you grow at BJSS
- We have a busy social calendar that you can choose to join– quarterly town halls / squad nights out / weekends away with families included / office get togethers
- GymFlex gym membership programme
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Service Design and Transition Manager employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL service processes and frameworks. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the service design and transition field. Attend relevant events or webinars where you can meet industry experts and potentially get insights into BJSS's culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with service management tools. Be ready to share specific examples of how you've used these tools to improve service delivery in past roles, as this will be crucial for the position.
✨Tip Number 4
Showcase your leadership and mentoring skills during discussions. Think of examples where you've inspired or guided team members, as this aligns with the responsibilities of supporting and mentoring within the team.
We think you need these skills to ace Service Design and Transition Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Design and Transition Manager position. Tailor your application to highlight relevant experience in ITIL service processes and service management.
Craft a Compelling CV: Your CV should clearly showcase your extensive experience with service design and transition. Use specific examples to demonstrate your ability to lead teams, manage service operations, and implement new service structures.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your commitment to continuous improvement and your interpersonal skills, as these are key attributes BJSS is looking for.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at BJSS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Design and Transition Manager. Familiarise yourself with ITIL service processes and be ready to discuss how your experience aligns with the key tasks outlined in the job description.
✨Showcase Your Leadership Skills
Since the role involves mentoring team members, prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and motivate others, as well as any specific achievements in people management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think about past experiences where you had to design or transition services and be ready to explain your thought process and outcomes.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so be prepared to discuss how you've implemented changes in previous roles. Share specific examples of how you've contributed to enhancing service design or operational efficiency.
