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For Companies At a Glance
- Tasks: Lead service design and transition processes, ensuring quality and consistency across multiple clients.
- Company: BJSS is a dynamic tech consultancy focused on delivering innovative managed services.
- Benefits: Enjoy flexible benefits, hybrid working, industry-leading health plans, and generous annual leave.
- Why this job: Join a supportive team culture that values growth, mentorship, and community engagement.
- Qualifications: Experience in ITIL service processes and strong interpersonal skills are essential.
- Other info: Participate in social events and contribute to meaningful tech initiatives.
The predicted salary is between 43200 - 72000 £ per year.
About the Role
As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:
- Thought Leadership
- Provide input to our Managed Service Design and Transition Strategy
- Help to develop robust and repeatable templated Service Design, Transition & Acceptance processes
- Aligning Service Design and Transition to business processes
- To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.
- Current Support – capturing and understanding the ‘as is’
- Maturity assessment – where appropriate/needed conducting a service support maturity assessment
- Define Service Support Scope – Scope of the services to be supported including the application and infrastructure
- Define Service Support Model
- Agree Service Level Agreements
- Define Service Process Model
- Agree Support Runbook content
- Agree toolset needed to provide support and monitor
- Define Roles and Responsibilities
- Define Managed Service reports and reviews
- Define Service Transition Plan
- Define the Security approach
- Agree third party integration
- Build the Service Transition plan
- Follow and report on Service Transition Timelines
- Agree Service Transition milestone
- Create and maintain Service Acceptance Criteria
- Create the required support processes
- Setup and configure the toolset
- Establish the monitoring and alerting tools
- Define Tech handover approach
- Environment handover and timescales
- Handover to the SDMs
- Provide support and mentoring to those who join the Service Design and Transition function.
- Raising awareness of BJSS (Managed Services)
- Support the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication for example townhalls, conferences, meet ups, Spotlight.
- Support Recruitment
- Learning & Development
- Events & Marketing
- Business Development, Bids & Pre-sales
- To provide Service Management and Managed Service consultancy for perspective client engagements
- To work with the wider business and support the early involvement of Managed Service in client conversations
- Flexibility to work in a Service Delivery Manager operational role across a number of Managed Service engagements, varying in specialism and discipline, as per client and project demands
About You
We’d love to hear from you if:
- You lead by example.
- You can take responsibility and have a mind-set for continuous improvement.
- You have strong interpersonal skills and can listen to others.
- You have good presentation skills both written and verbal.
- You can inspire and motivate team members.
- You can provide effective feedback.
- You can mentor and guide team members.
- Overall, you are ambitious, enthusiastic, and looking to help grow BJSS while maintaining the positive working culture that we have established in Managed Service.
Experience
- Deep and wide experience of ITIL service process architecture, service design, service transition and implementation in large-scale service management organisations
- Experienced in Service Operations across a range of Managed Services engagements
- End-to-end and appropriate Managed Services architecture and design that meets the customer’s needs including creation and delivery of presentations and supporting bid material
- Experience with a wide range of service management toolsets
- Wide ranging experience of Design and Implementing new service structures
Some of the Perks
- Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
- Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
- Life Assurance (4 x annual salary)
- 25 days annual leave plus bank holidays
- Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
- Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
- An industry-leading referral scheme with no limits on the number of referrals
- Flexible holiday buy/sell option
- Electric vehicle scheme
- Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
- Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
- You will become part of a squad with people from different areas within the business who will help you grow at BJSS
- We have a busy social calendar that you can choose to join – quarterly town halls/squad nights out/weekends away with families included/office get togethers
Service Design and Transition Manager employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL service processes and frameworks, as this role heavily relies on them. Understanding the nuances of service design and transition will give you a significant edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the Managed Services sector, especially those who have experience in service design and transition. Attend relevant industry events or webinars to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing service transitions and how you've implemented successful service design strategies. Be ready to share specific examples that demonstrate your leadership and problem-solving skills.
✨Tip Number 4
Showcase your ability to mentor and guide team members by preparing anecdotes that highlight your leadership style. This role values interpersonal skills, so emphasising your capacity to inspire and motivate others will be beneficial.
We think you need these skills to ace Service Design and Transition Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Service Design and Transition Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Strong CV: Your CV should clearly showcase your experience in ITIL service process architecture, service design, and transition. Use specific examples from your past roles to demonstrate your skills and achievements related to the key responsibilities outlined in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your leadership qualities and how you can contribute to BJSS's Managed Services. Be sure to mention any relevant projects or experiences that demonstrate your ability to mentor and guide team members.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at BJSS
✨Understand the Role
Make sure you have a solid grasp of what a Service Design and Transition Manager does. Familiarise yourself with key responsibilities like service design, transition planning, and stakeholder management. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in ITIL service processes and service management. Be ready to provide specific examples of how you've successfully implemented service design and transition strategies in past roles. This will highlight your suitability for the position.
✨Demonstrate Leadership Skills
Since the role involves mentoring and guiding team members, be prepared to share instances where you've led a team or project. Discuss how you inspire and motivate others, as well as how you handle feedback and continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service design and transition strategies, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
