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For Companies At a Glance
- Tasks: Lead service design and transition projects, ensuring high quality and consistency for multiple clients.
- Company: Join BJSS, a leading tech consultancy known for its innovative managed services.
- Benefits: Enjoy flexible benefits, health plans, life assurance, and a hybrid working model.
- Why this job: Be part of a dynamic team, mentor others, and contribute to impactful service strategies.
- Qualifications: Extensive experience in ITIL processes and service management tools is essential.
- Other info: Participate in exciting events and promote BJSS Managed Services.
The predicted salary is between 43200 - 72000 £ per year.
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
- Thought Leadership
- Provide input to our Managed Service Design and Transition Strategy
- Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
- Align Service Design and Transition with business processes
- Objectives
- Create artefacts for multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.
- Support Current Service Support – understanding the 'as is' state and conducting maturity assessments
- Define Service Support Scope, Model, SLAs, Processes, Support Runbook, Toolset, Roles, Responsibilities, Reports, Transition Plan, Security, and Third-party integrations
- Build and follow Service Transition plans, milestones, and acceptance criteria
- Set up monitoring and alerting tools, environment handover, and technical handover to SDMs
- People Management
- Support and mentor team members in the Service Design and Transition function.
- Raising awareness of BJSS (Managed Services)
- Participate in internal and external events, townhalls, conferences, meetups, and communication channels to promote BJSS Managed Services.
- Collective Management Responsibilities
- Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales
- Provide Service Management and Managed Service consultancy for client engagements
- Support early Managed Service involvement in client discussions
- Work flexibly across Managed Service engagements as needed
About You
We'd love to hear from you if you:
- Lead by example and take responsibility
- Possess strong interpersonal, presentation, and mentoring skills
- Are ambitious, enthusiastic, and eager to grow BJSS
Experience
- Extensive experience in ITIL service processes, design, transition, and implementation in large organizations
- Experience in Service Operations and Managed Services architecture
- Proficiency with service management tools and designing new service structures
Some of the Perks
- Flexible benefits allowance
- Health and wellbeing plans including 24/7 GP and mental health support
- Life Assurance (4x salary)
- 25 days annual leave plus bank holidays
- Hybrid working model
- Discounts, referral schemes, holiday buy/sell, EV scheme, training, and social activities
Service Design and Transition Manager employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL service processes and the specific methodologies BJSS employs. Understanding their approach will not only help you in interviews but also demonstrate your commitment to aligning with their values.
✨Tip Number 2
Network with current or former employees of BJSS on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Service Design and Transition Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to lead service design and transition projects. Highlighting measurable outcomes will make your contributions more tangible and impressive.
✨Tip Number 4
Stay updated on the latest trends in service management and transition strategies. Being knowledgeable about current industry practices will position you as a thought leader and show your enthusiasm for continuous improvement.
We think you need these skills to ace Service Design and Transition Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Design and Transition Manager position. Tailor your application to highlight relevant experience in ITIL service processes and service management.
Craft a Tailored CV: Your CV should reflect your extensive experience in service design and transition. Emphasise your skills in mentoring, presentation, and your ability to lead by example. Use specific examples from your past roles that align with the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in Managed Services and your proactive approach can contribute to BJSS's goals. Make sure to mention any relevant achievements or projects.
Proofread and Edit: Before submitting your application, carefully proofread your documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BJSS
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of a Service Design and Transition Manager. Familiarise yourself with ITIL service processes and be ready to discuss how your experience aligns with the job description.
✨Prepare Examples of Your Work
Be prepared to share specific examples from your past experiences that demonstrate your skills in service design, transition, and management. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Leadership Skills
As this role involves mentoring and supporting team members, be ready to discuss your leadership style and provide examples of how you've successfully led teams or projects in the past. Highlight your interpersonal and presentation skills.
✨Ask Insightful Questions
Prepare thoughtful questions about BJSS's Managed Services, their approach to service design, and how they measure success. This shows your genuine interest in the company and the role, and it can help you assess if it's the right fit for you.