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For Companies At a Glance
- Tasks: Lead service design and transition projects, ensuring quality and consistency across clients.
- Company: Join BJSS, a forward-thinking tech consultancy known for its innovative solutions.
- Benefits: Enjoy flexible benefits, health plans, hybrid working, and exciting social activities.
- Why this job: Be part of a dynamic team that values leadership, growth, and community involvement.
- Qualifications: Bring your ITIL knowledge, service management experience, and a passion for mentoring.
- Other info: This role requires an EU work permit and offers opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:
Thought Leadership
- Provide input to our Managed Service Design and Transition Strategy
- Help to develop robust and repeatable templated Service Design, Transition & Acceptance processes
- Aligning Service Design and Transition to business processes
Objectives
To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.
- Service Discovery Current Support – capturing and understanding the ‘as is’Maturity assessment – where appropriate/needed conducting a service support maturity assessment
- Service Design Service Design PackageDefine Service Support Scope – Scope of the services to be supported including the application and infrastructureDefine Service Support ModelAgree Service Level AgreementsDefine Service Process ModelAgree Support Runbook contentAgree toolset needed to provide support and monitorDefine Roles and ResponsibilitiesDefine Managed Service reports and reviewsDefine Service Transition PlanDefine the Security approachAgree third party integration
- Service Transition Build the Service Transition planFollow and report on Service Transition TimelinesAgree Service Transition milestoneCreate and maintain Service Acceptance CriteriaCreate the required support processesSetup and configure the toolsetEstablish the monitoring and alerting toolsDefine Tech handover approachEnvironment handover and timescalesHandover to the SDMs
People Management
Provide support and mentoring to those who join the Service Design and Transition function.
Raising awareness of BJSS (Managed Services)
Support the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication for example townhalls, conferences, meet ups, Spotlight.
Collective Management Responsibilities
- Support Recruitment
- Learning & Development
- Events & Marketing
- Business Development, Bids & Pre-sales
- To provide Service Management and Managed Service consultancy for perspective client engagements
- To work with the wider business and support the early involvement of Managed Service in client conversations
- Flexibility to work in a Service Delivery Manager operational role across a number of Managed Service engagements, varying in specialism and discipline, as per client and project demands
About You
We’d love to hear from you if:
- You lead by example.
- You can take responsibility and have a mind‑set for continuous improvement.
- You have strong interpersonal skills and can listen to others.
- You have good presentation skills both written and verbal.
- You can inspire and motivate team members.
- You can provide effective feedback.
- You can mentor and guide team members.
Overall, you are ambitious, enthusiastic, and looking to help grow BJSS while maintaining the positive working culture that we have established in Managed Service.
Experience
- Deep and wide experience of ITIL service process architecture, service design, service transition and implementation in large-scale service management organisations
- Experienced in Service Operations across a range of Managed Services engagements
- End‑to‑end and appropriate Managed Services architecture and design that meets the customer’s needs including creation and delivery of presentations and supporting bid material
- Experience with a wide range of service management toolsets
- Wide ranging experience of Design and Implementing new service structures
Some of the Perks
- Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
- Industry leading health and wellbeing plan – we partner with several wellbeing support functions to cater to each individual\’s need, including 24/7 GP services, mental health support, and other
- Life Assurance (4 x annual salary)
- 25 days annual leave plus bank holidays
- Hybrid working – Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
- Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
- An industry‑leading referral scheme with no limits on the number of referrals
- Flexible holiday buy/sell option
- Electric vehicle scheme
- Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
- Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
- You will become part of a squad with people from different areas within the business who will help you grow at BJSS
- We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
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Service Design and Transition Manager employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for the Service Design and Transition Manager role. Consider obtaining relevant certifications or attending workshops to demonstrate your commitment and knowledge in this area.
✨Tip Number 2
Network with professionals in the service management field, especially those who have experience with BJSS or similar companies. Attend industry events or webinars to make connections and gain insights that could give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your leadership and mentoring experiences in detail. Think of specific examples where you've successfully guided a team or improved processes, as these skills are highly valued for this position.
✨Tip Number 4
Research BJSS's current projects and initiatives related to service design and transition. Being knowledgeable about their work will not only help you tailor your responses but also show your genuine interest in the company during interviews.
We think you need these skills to ace Service Design and Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design and transition management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in ITIL and service management. Explain how your background aligns with BJSS's objectives and how you can contribute to their Managed Service Design and Transition Strategy.
Showcase Relevant Projects: Include examples of past projects where you successfully managed service transitions or designed service processes. Highlight any artefacts you created that improved service quality and consistency.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BJSS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Design and Transition Manager. Familiarise yourself with key concepts like Service Discovery, Service Design, and Service Transition, as well as the specific tools and methodologies mentioned in the job description.
✨Showcase Your Leadership Skills
Since this role involves people management and mentoring, be prepared to discuss your leadership experiences. Share examples of how you've supported and developed team members in previous roles, highlighting your interpersonal skills and ability to motivate others.
✨Prepare for Thought Leadership Questions
Expect questions that assess your ability to contribute to the Managed Service Design and Transition Strategy. Think about innovative ideas or templates you've developed in the past and be ready to discuss how they improved service delivery or client satisfaction.
✨Demonstrate Your ITIL Knowledge
As extensive ITIL knowledge is crucial for this position, be prepared to discuss your experience with ITIL frameworks. You might be asked to explain how you've applied ITIL principles in service management and project delivery, so have specific examples ready.
