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For Companies At a Glance
- Tasks: Lead managed service engagements and build strong client relationships.
- Company: Join a dynamic team dedicated to empowering brilliant people.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by improving IT services for clients.
- Qualifications: Experience in service desk management and ITIL processes required.
- Other info: Opportunity to work in Agile environments and support cloud technologies.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We are dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are currently looking for a Service Delivery Manager to join us.
Our Service Delivery Managers will:
- Lead one or more managed service engagements for BJSS clients.
- Build strong client relationships which foster a partnering approach to Service Delivery.
- Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required.
- Ensure client reported issues are logged and maintained in the service management toolset, but also resolved in line with our documented Service Levels.
- Attain the required knowledge of the client, platform, and application to provide the support required.
- Know when to elevate issues that require additional attention.
- Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation.
- Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line support to clients, for their platforms and applications.
- Continually assess the suitability of processes and procedures and recommend / implement change as appropriate, to ensure efficiency and appropriateness.
- Operate in Agile working environments with varying Agile practices.
- Support cloud environments in AWS and Azure.
About You
Alongside a wealth of Service Desk Management experience within an Application Support environment and experience of managing hosting suppliers, we would also look for:
- Demonstrable experience of managing 2nd and 3rd line support services.
- Experience of supporting cloud environments.
- Experience of Service Design and Service Transition.
- ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting).
- Experience of several distinct implementations.
- A solid experience and understanding of the management of commercial contracts.
- ISO9001 / ISO27001 experience.
Service Delivery Manager employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with ITIL processes and cloud environments. Share specific examples of how you've improved service delivery in past roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team. A friendly email expressing your interest can set you apart from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in service management and cloud technologies. This not only boosts your knowledge but also shows potential employers that you're committed to continual improvement, just like we are at StudySmarter.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your ITIL knowledge and any relevant cloud experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about service delivery and how your background aligns with our client-centric approach. Show us your personality and enthusiasm for the role!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved processes or resolved issues in previous roles. We love seeing measurable impacts and innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BJSS
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss specific processes like Incident and Change Management, as well as how you've applied them in past roles. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built strong relationships with clients in previous positions. Think about times when you’ve fostered a partnering approach to service delivery. This is crucial for the role, so be ready to highlight your interpersonal skills and how they’ve led to successful outcomes.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in managing 2nd and 3rd line support services. Share how you identified issues, escalated them when necessary, and implemented solutions. This will illustrate your proactive approach and ability to handle complex situations.
✨Familiarise Yourself with Agile and Cloud Environments
Since the role involves working in Agile environments and supporting cloud platforms like AWS and Azure, make sure you understand these concepts well. Bring examples of how you've worked in Agile teams or managed cloud services, as this will demonstrate your adaptability and technical knowledge.
