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For Companies At a Glance
- Tasks: Lead service design and transition projects, ensuring quality and consistency across multiple clients.
- Company: Join BJSS, a dynamic company focused on managed services and innovation.
- Benefits: Enjoy flexible benefits, industry-leading health plans, and hybrid working options.
- Why this job: Make a real impact in service management while growing your career in a supportive environment.
- Qualifications: Experience in ITIL processes, service design, and strong interpersonal skills required.
- Other info: Be part of a vibrant community with opportunities for professional development and social events.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:
Thought Leadership- Provide input to our Managed Service Design and Transition Strategy
- Help to develop robust and repeatable templated Service Design, Transition & Acceptance processes
- Aligning Service Design and Transition to business processes
To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.
Service Discovery- Current Support – capturing and understanding the ‘as is’
- Maturity assessment – where appropriate/needed conducting a service support maturity assessment
- Define Service Support Scope – Scope of the services to be supported including the application and infrastructure
- Define Service Support Model
- Agree Service Level Agreements
- Define Service Process Model
- Agree Support Runbook content
- Agree toolset needed to provide support and monitor
- Define Roles and Responsibilities
- Define Managed Service reports and reviews
- Define Service Transition Plan
- Define the Security approach
- Agree third party integration
- Build the Service Transition plan
- Follow and report on Service Transition Timelines
- Agree Service Transition milestone
- Create and maintain Service Acceptance Criteria
- Create the required support processes
- Setup and configure the toolset
- Establish the monitoring and alerting tools
- Define Tech handover approach
- Environment handover and timescales
- Handover to the SDMs
- Provide support and mentoring to those who join the Service Design and Transition function.
- Raising awareness of BJSS (Managed Services)
- Support the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication for example townhalls, conferences, meet ups, Spotlight.
- Support Recruitment
- Learning & Development Academy
- Support Events & Marketing
- Business Development, Bids & Pre-sales
- To provide Service Management and Managed Service consultancy for perspective client engagements
- To work with the wider business and support the early involvement of Managed Service in client conversations
- Flexibility to work in a Service Delivery Manager operational role across a number of Managed Service engagements, varying in specialism and discipline, as per client and project demands
We’d love to hear from you if:
- You lead by example.
- You can take responsibility and have a mind-set for continuous improvement.
- You have strong interpersonal skills and can listen to others.
- You have good presentation skills both written and verbal.
- You can inspire and motivate team members.
- You can provide effective feedback.
- You can mentor and guide team members.
Overall, you are ambitious, enthusiastic, and looking to help grow BJSS while maintaining the positive working culture that we have established in Managed Service.
Experience- Deep and wide experience of ITIL service process architecture, service design, service transition and implementation in large-scale service management organisations
- Experienced in Service Operations across a range of Managed Services engagements
- End-to-end and appropriate Managed Services architecture and design that meets the customer’s needs including creation and delivery of presentations and supporting bid material
- Track record in delivering Continuous Service Improvements
- Experience with a wide range of service management toolsets
- Wide ranging experience of Design and Implementing new service structures
- Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
- Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary)
- 25 days annual leave plus bank holidays
- Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
- Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
- An industry-leading referral scheme with no limits on the number of referrals
- Flexible holiday buy/sell option
- Electric vehicle scheme
- Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
- Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
- You will become part of a squad with people from different areas within the business who will help you grow at BJSS
- We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
- GymFlex gym membership programme
Service Design and Transition Manager in Newcastle upon Tyne employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design and transition. Role-play with a friend or use mock interview tools. The more comfortable you are, the better you'll shine when it counts!
✨Tip Number 3
Showcase your expertise! Create a portfolio of your past projects and achievements in service design and transition. This will not only impress potential employers but also give you confidence during discussions.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us at StudySmarter. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Service Design and Transition Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Design and Transition Manager role. Highlight your relevant experience in ITIL service processes and service design, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you lead by example! Share examples of how you've inspired and motivated team members in your previous roles. This will help us gauge your fit within our positive working culture.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at BJSS
✨Know Your Service Design Inside Out
Make sure you’re well-versed in ITIL service process architecture and the specifics of service design and transition. Brush up on your knowledge of service support scopes, SLAs, and service process models. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
Since this role involves mentoring and guiding team members, be prepared to share examples of how you've led teams or projects in the past. Highlight your ability to inspire and motivate others, as well as any experience you have in providing effective feedback.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to service design and transition. Think about challenges you've faced in previous roles and how you overcame them. This will demonstrate your problem-solving skills and your ability to apply your knowledge in real-world scenarios.
✨Engage with the Company Culture
Research BJSS and their Managed Services approach. Be ready to discuss how you can contribute to their positive working culture and your enthusiasm for being part of their community. Showing that you align with their values will make a strong impression.
