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- Tasks: Lead managed services and enhance client relationships using ITIL methodologies.
- Company: A top UK IT services company with a focus on innovation.
- Benefits: Flexible benefits, hybrid working model, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in service delivery.
- Qualifications: Extensive service desk management experience and strong ITIL expertise.
- Other info: Engaging work environment that promotes team collaboration and career advancement.
The predicted salary is between 48000 - 72000 £ per year.
A leading IT services company in the UK is seeking a Service Delivery Manager to lead managed services for clients.
Responsibilities include:
- Managing client relationships
- Overseeing operations with ITIL methodologies
- Collaborating with technical teams to resolve issues
Ideal candidates will have extensive service desk management experience and a strong ITIL background.
The company offers flexible benefits and a hybrid working model, supporting professional growth and team engagement.
Senior Service Delivery Lead – Cloud & ITIL Expert in Leeds employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Lead – Cloud & ITIL Expert in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and service desk management experience. We recommend practising common interview questions and scenarios related to client relationship management and operational oversight.
✨Tip Number 3
Showcase your expertise! When you get the chance, share examples of how you've successfully managed service delivery in the past. Use metrics and outcomes to highlight your impact – numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Delivery Lead – Cloud & ITIL Expert in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk management and ITIL methodologies. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Delivery Lead position. Share specific examples of how you've successfully managed client relationships and led teams in the past.
Showcase Your ITIL Expertise: Since this role requires a strong ITIL background, make sure to mention any certifications or training you have. We love seeing candidates who can demonstrate their knowledge and application of ITIL methodologies in real-world scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at BJSS
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL methodologies before the interview. Be ready to discuss how you've applied these principles in past roles, especially in service delivery management. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully managed client relationships in previous positions. Think about specific challenges you faced and how you resolved them. This will demonstrate your ability to maintain strong partnerships, which is crucial for the role.
✨Collaborate with Technical Teams
Be ready to talk about your experience working with technical teams. Highlight instances where you facilitated communication between clients and tech staff to resolve issues. This shows that you can bridge the gap between different departments, a key skill for a Service Delivery Manager.
✨Embrace the Hybrid Working Model
Since the company offers a hybrid working model, be prepared to discuss how you manage your time and productivity in both remote and office settings. Share any strategies you use to stay engaged with your team and clients, as this will reflect your adaptability and commitment to professional growth.
