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For Companies At a Glance
- Tasks: Lead service design and transition projects, ensuring quality and consistency across multiple clients.
- Company: Join BJSS, a dynamic company focused on managed services and innovation.
- Benefits: Flexible benefits, industry-leading health plan, hybrid working, and generous annual leave.
- Why this job: Make a real impact in service management while growing your career in a supportive environment.
- Qualifications: Experience in ITIL service processes and strong interpersonal skills are essential.
- Other info: Engage in a vibrant culture with social events and opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:
Thought Leadership- Provide input to our Managed Service Design and Transition Strategy
- Help to develop robust and repeatable templated Service Design, Transition & Acceptance processes
- Aligning Service Design and Transition to business processes
To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.
Service Discovery- Current Support – capturing and understanding the ‘as is’
- Maturity assessment – where appropriate/needed conducting a service support maturity assessment
- Define Service Support Scope – Scope of the services to be supported including the application and infrastructure
- Define Service Support Model
- Agree Service Level Agreements
- Define Service Process Model
- Agree Support Runbook content
- Agree toolset needed to provide support and monitor
- Define Roles and Responsibilities
- Define Managed Service reports and reviews
- Define Service Transition Plan
- Define the Security approach
- Agree third party integration
- Build the Service Transition plan
- Follow and report on Service Transition Timelines
- Agree Service Transition milestone
- Create and maintain Service Acceptance Criteria
- Create the required support processes
- Setup and configure the toolset
- Establish the monitoring and alerting tools
- Define Tech handover approach
- Environment handover and timescales
- Handover to the SDMs
- Provide support and mentoring to those who join the Service Design and Transition function.
- Raising awareness of BJSS (Managed Services)
- Support the raising awareness of BJSS (Managed Services) both internally and externally by being involved in both internal and external events and other forms of communication for example townhalls, conferences, meet ups, Spotlight.
- Support Recruitment
- Learning & Development Academy
- Support Events & Marketing
- Business Development, Bids & Pre-sales
- To provide Service Management and Managed Service consultancy for perspective client engagements
- To work with the wider business and support the early involvement of Managed Service in client conversations
- Flexibility to work in a Service Delivery Manager operational role across a number of Managed Service engagements, varying in specialism and discipline, as per client and project demands
We’d love to hear from you if:
- You lead by example.
- You can take responsibility and have a mind-set for continuous improvement.
- You have strong interpersonal skills and can listen to others.
- You have good presentation skills both written and verbal.
- You can inspire and motivate team members.
- You can provide effective feedback.
- You can mentor and guide team members.
Overall, you are ambitious, enthusiastic, and looking to help grow BJSS while maintaining the positive working culture that we have established in Managed Service.
Experience- Deep and wide experience of ITIL service process architecture, service design, service transition and implementation in large-scale service management organisations
- Experienced in Service Operations across a range of Managed Services engagements
- End-to-end and appropriate Managed Services architecture and design that meets the customer’s needs including creation and delivery of presentations and supporting bid material
- Track record in delivering Continuous Service Improvements
- Experience with a wide range of service management toolsets
- Wide ranging experience of Design and Implementing new service structures
- Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
- Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary)
- 25 days annual leave plus bank holidays
- Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
- Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
- An industry-leading referral scheme with no limits on the number of referrals
- Flexible holiday buy/sell option
- Electric vehicle scheme
- Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
- Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
- You will become part of a squad with people from different areas within the business who will help you grow at BJSS
- We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
- GymFlex gym membership programme
Service Design and Transition Manager in Edinburgh employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service design and transition processes, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your presentation skills! As a Service Design and Transition Manager, you’ll need to communicate effectively. Run through common interview questions with a friend or in front of a mirror to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at BJSS.
We think you need these skills to ace Service Design and Transition Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Design and Transition Manager role. Highlight your relevant experience in ITIL service processes and any specific achievements that align with the responsibilities mentioned in the job description.
Showcase Your Leadership Skills: Since this role involves mentoring and guiding team members, don’t forget to include examples of how you've led teams or projects in the past. We want to see how you inspire and motivate others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at BJSS
✨Know Your Service Design Inside Out
Make sure you’re well-versed in ITIL service process architecture and the specifics of service design and transition. Brush up on your knowledge of service support scopes, SLAs, and service process models. Being able to discuss these topics confidently will show that you’re not just familiar with the role but are genuinely passionate about it.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully implemented service design or transition processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you demonstrate your experience and how it aligns with the responsibilities of the role.
✨Showcase Your Leadership Skills
Since this role involves mentoring and guiding team members, be ready to share examples of how you've led teams or projects in the past. Highlight your interpersonal skills and how you’ve inspired others to achieve their best work. This will resonate well with the interviewers looking for a strong leader.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s service design strategy and how they measure success in service transitions. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.
